Field Services Coordinator

freudenberg; Port Talbot; On-site; GBP 40,000 - 60,000; Full time

Job summary

Freudenberg Flow Technologies Ltd. is seeking a professional to coordinate and oversee order processing, from clarification of offers to delivery and post-order activities. The role involves cross-department coordination, contract urgency assessments, and ensuring timely shipping and customer acceptances.

The candidate will maintain data, coordinate technical changes, and provide mentorship to junior team members while ensuring compliance with export controls.

Qualifications

• Requires skills developed through formal training or work experience.

Responsibilities

• Clarifies offer, delivery and cost-relevant details with sales managers and other departments.
• Controls order and production progress and coordinates between departments.
• Evaluates urgency of contracts with project manager, industry departments, design, order lines and manufacturing.
• Prepares spare parts business and informs operating subsidiary and Key Account Manager if needed.
• Maintains the ADAM order data folder in consultation with design.
• Coordinates technical changes and scope of delivery changes.
• Ensures timely delivery to customers including shipping coordination.
• Organizes and participates in customer acceptances (3rd Party Inspection etc.).
• Ensures compliance with export control regulations.
• Proposes further development and improvement of the order processing process.
• Acts as liaison between customers and the organisation.
• Provides guidance to and mentors more junior team members.

Skills

Formal training or work experience

Job description

Responsibilities

• Clarifies offer, delivery and cost-relevant detailed clarification with the sales managers as well as all departments involved (requesting the order entry package)


• Controls order and production progress and coordinates between all departments


• Evaluates the urgency of contracts in consultation with the project manager, the industry departments, design, order lines and manufacturing


• Prepares the spare parts business: Information to the operating subsidiary and, if necessary, Key Account Manager


• Maintains the order data folder (ADAM) in consultation with the design


• Coordinates technical changes as well as change of scope of delivery


• Ensures timely delivery to the customer including shipping coordination


• Organizes and participates in customer acceptances (3rd Party Inspection etc.)


• Ensures compliance with legal export control regulations


• Proposes further development and improvement of the order processing process


• Acts as a liaison between customers and the organisation.


• Gives guidance to & mentors more junior team members

Qualifications

• Has skills developed through formal training or work experience

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Flow Technologies Ltd.