Field Service Technician UK

Ranpak; United Kingdom; Remote; GBP 36,000 - 56,000; Full time

Benefits offered by this job

Company vehicle

Flexible working hours

Bonus programme

Pension scheme

Training & development

International support

Job summary

Ranpak, a leader in sustainable paper-based packaging solutions, is seeking a Field Service Engineer in the UK. You will install, service and maintain Ranpak machines at customer sites, diagnosing issues to minimise downtime and training operators.

The role is home-based with travel across the UK, plus occasional European visits for training and support. You will work independently while collaborating with European Service and Sales teams, bringing strong mechanical/electrical expertise and a

Qualifications

• Technical background in mechanical or electrical engineering or mechatronics.
• Hands‑on experience with machinery or production equipment.
• Strong mechanical troubleshooting; electrical knowledge is a plus.
• Ability to work independently and own technical issues at customer sites.
• Good communication and ability to explain technical matters to customers.
• Willingness to travel regularly across the UK; hold a full UK driving licence.

Responsibilities

• Install, commission, service and maintain Ranpak machines and integrations at customer sites across the UK.
• Diagnose issues and minimise downtime with preventive maintenance and troubleshooting.
• Carry out repairs and technical modifications as needed.
• Train customer operators and provide practical technical guidance on Ranpak equipment usage.
• Support distributors and sales with technical expertise when required.
• Plan and manage your service visits and priorities within your customer base.
• Record service activities in SAP and share feedback with internal teams.
• Act as Ranpak’s technical contact in the UK and build professional customer relationships.

Skills

Mechanical

Electrical

Mechatronics

Troubleshooting

Customer focus

Communication

Driving licence

Willingness to travel

Job description

Make a real impact with sustainable packaging.

At Ranpak, we develop paper-based packaging solutions that help companies protect their products while reducing environmental impact.

As our Field Service Engineer in the UK, you will be Ranpak’s technical representative at customer sites across the country. This is a stand‑alone field position, giving you a high level of independence and responsibility while staying closely connected with our European Service and Sales teams.

What you’ll do

Install, commission, service and maintain Ranpak machines and integrations at customer sites throughout the UK.

Diagnose technical issues and minimise downtime through preventive maintenance and practical troubleshooting.

Carry out repairs and technical modifications where required.

Train customer operators and provide practical technical guidance on the correct use of Ranpak equipment.

Support distributors and Sales colleagues with technical expertise when needed.

Manage your own service visits, planning and priorities across your assigned customer base.

Record service activities and technical information in SAP and share relevant feedback with internal teams.

Act as Ranpak’s technical point of contact in the UK and build strong, professional relationships with customers.

Where you’ll work

This is a UK-based, home‑based Field Service position.

You will travel directly from home to customer sites using a company vehicle.

Your main territory will be the UK, with a strong customer presence in the Midlands and surrounding regions.

Regular travel and customer visits are part of the role.

Occasional overnight stays and travel elsewhere in Europe may be required for training, meetings or technical support.

You will work independently in the UK while receiving support from Ranpak colleagues across Europe.

What you’ll bring

A technical background in mechanical engineering, electrical engineering, mechatronics or a comparable field.

Hands‑on experience working with machinery, production equipment or technical installations.

Strong mechanical troubleshooting skills; electrical knowledge is an advantage.

The confidence to work independently and take ownership of technical issues at customer sites.

A practical and customer‑focused approach.

Good communication skills and the ability to explain technical matters clearly to customers.

Willingness to travel regularly throughout the UK.

A full UK driving licence.

Language

English is the working language for this position.

You should be comfortable communicating with customers and international colleagues in English.

What we offer

A competitive salary and overall employment package.

A company vehicle for travelling to customer locations.

Flexible working hours that allow you to organise customer visits efficiently.

Bonus programme and pension scheme.

Training and development opportunities to strengthen your technical expertise.

Support from an experienced international Service organisation while having significant independence within your UK territory.

The opportunity to represent a global company focused on sustainable, paper‑based packaging solutions.

Ranpak Values

• Ownership Culture – Our ownership mentality empowers us. As employee-owners, we take responsibility for our individual work and pride in our collective achievement.
• Environmental Sustainability – Our product portfolio has been designed to reduce the harmful consequences of our globalised economy.
• Diversity and Inclusion – Diversity is strength. We aspire to the equitable representation of all perspectives across our company.
• Employee Actualization – When each of us reaches our full potential as an individual, we all succeed together.
• Customer Centricity – Our customers are central to our success and our mission. Helping them succeed is a top priority.
• Data Driven Decision Making – Key business decisions are based on verified data rather than intuition alone.
• Community Engagement – We embrace our responsibility to our local communities and contribute to the lives of those around us.

Ranpak is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because these perspectives contribute to the success of our business.

Ranpak does not tolerate discrimination on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by applicable laws and regulations.

Accommodations are available for applicants with disabilities.

This policy applies to all employment practices within our organisation, including recruiting, hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. Ranpak makes hiring decisions based on qualifications, merit and business needs.