UK Field Service Technician — Sustainable Packaging

Ranpak; United Kingdom; Remote; GBP 36,000 - 56,000; Full time

Benefits offered by this job

Company vehicle

Flexible working hours

Bonus programme

Pension scheme

Training & development

International support

Job summary

Ranpak, a leader in sustainable paper-based packaging solutions, is seeking a Field Service Engineer in the UK. You will install, service and maintain Ranpak machines at customer sites, diagnosing issues to minimise downtime and training operators.

The role is home-based with travel across the UK, plus occasional European visits for training and support. You will work independently while collaborating with European Service and Sales teams, bringing strong mechanical/electrical expertise and a

Qualifications

• Technical background in mechanical or electrical engineering or mechatronics.
• Hands‑on experience with machinery or production equipment.
• Strong mechanical troubleshooting; electrical knowledge is a plus.
• Ability to work independently and own technical issues at customer sites.
• Good communication and ability to explain technical matters to customers.
• Willingness to travel regularly across the UK; hold a full UK driving licence.

Responsibilities

• Install, commission, service and maintain Ranpak machines and integrations at customer sites across the UK.
• Diagnose issues and minimise downtime with preventive maintenance and troubleshooting.
• Carry out repairs and technical modifications as needed.
• Train customer operators and provide practical technical guidance on Ranpak equipment usage.
• Support distributors and sales with technical expertise when required.
• Plan and manage your service visits and priorities within your customer base.
• Record service activities in SAP and share feedback with internal teams.
• Act as Ranpak’s technical contact in the UK and build professional customer relationships.

Skills

Mechanical

Electrical

Mechatronics

Troubleshooting

Customer focus

Communication

Driving licence

Willingness to travel

Job description

Ranpak, a leader in sustainable paper-based packaging solutions, is seeking a Field Service Engineer in the UK. You will install, service and maintain Ranpak machines at customer sites, diagnosing issues to minimise downtime and training operators.

The role is home-based with travel across the UK, plus occasional European visits for training and support. You will work independently while collaborating with European Service and Sales teams, bringing strong mechanical/electrical expertise and a