Field Service Technician

BMS Performance; Stoke-on-Trent; On-site; GBP 26,000 - 33,000; Full time

Job summary

BMS Performance Ltd. is seeking a Field Service Technician to service and repair commercial printing equipment across customer sites in the Stoke-on-Trent area. You will diagnose faults, replace components, and perform preventative maintenance while delivering high-quality customer support.

The role combines mechanical and electronic fault-finding with IT networking tasks, ensuring printers and related devices stay operational. On-site work with ongoing technical training is provided.

Qualifications

• Experience servicing printers and multifunction devices.
• Strong mechanical, electrical and electronic fault-finding skills.
• Basic IT networking knowledge for device integration.
• Ability to work independently on customer sites.
• Excellent customer handling and communication skills.

Responsibilities

• Install, service, maintain and repair printers, photocopiers and scanners at customer sites.
• Diagnose mechanical, electrical and electronic faults and perform component-level repairs.
• Conduct planned preventative maintenance and reactive service visits.
• Troubleshoot printing performance, paper handling and scanning issues.
• Assist with configuration of printers to customer IT networks and systems.
• Provide technical guidance to customers on operation and troubleshooting.
• Collaborate with senior engineers to resolve complex faults.
• Maintain accurate records of visits, repairs and parts used.

Skills

Printer repair

Photocopier maintenance

Electromechanical

Electrical fault-finding

IT networking basics

Job description

• Join an established international technology business offering excellent long-term career prospects
• Develop your technical expertise servicing commercial printing and document management equipment, with structured training and ongoing support
• Excellent opportunity for an engineer with printer, photocopier or IT hardware experience to progress within a specialist field service team

About the Company

Our client is an established international technology business specialising in commercial printing, office equipment and document management solutions.

With a strong presence throughout the UK, the organisation supplies and supports a wide range of technology used by businesses and public sector organisations in their day-to-day operations.

This is an excellent opportunity to join a stable organisation offering long-term career development and progression into more senior technical positions.

Role Overview: Field Service Technician

This is a field-based engineering position responsible for installing, maintaining, servicing and repairing commercial printing equipment, including multifunction printers (MFPs), photocopiers, scanners and associated office technology.

You’ll work with a varied customer base, including commercial offices, educational facilities and healthcare environments, ensuring equipment remains operational and customers receive a high standard of technical support.

The position combines hands-on mechanical and electronic fault-finding with IT and networking responsibilities. You’ll be diagnosing hardware faults, replacing components, carrying out preventative maintenance and assisting with the configuration of equipment on customer networks.

You’ll manage your own daily schedule, attending customer sites to investigate faults, complete repairs and minimise equipment downtime.

Although you’ll work independently throughout the territory, you’ll have access to an experienced technical support team and senior engineers whenever additional assistance is required.

Full product-specific training will be provided, allowing you to build on your existing technical knowledge and develop specialist expertise.

Key Responsibilities

• Install, service, maintain and repair commercial printers, photocopiers, multifunction devices and scanners across customer sites
• Diagnose mechanical, electrical and electronic faults, carrying out component-level repairs where required
• Complete planned preventative maintenance and reactive service visits
• Troubleshoot issues affecting printing performance, paper handling, scanning and other equipment functions
• Assist with the configuration and connection of printing equipment to customer IT systems and networks
• Provide technical advice and guidance to customers on equipment operation and basic troubleshooting
• Work closely with senior engineers and technical support colleagues to resolve more complex faults
• Maintain accurate records of service visits, repairs and parts used

What We’re Looking For

• Previous experience servicing, repairing or maintaining printers, photocopiers, multifunction devices or similar electromechanical equipment
• A good understanding of mechanical, electrical and electronic fault-finding
• Experience repairing or replacing hardware components would be beneficial
• Basic IT and networking knowledge, ideally including connecting printing equipment to customer networks
• Previous field service experience would be advantageous
• Strong troubleshooting and problem-solving skills
• Comfortable working independently and managing a daily workload
• Good communication and customer service skills  data?!sorry I’m going to start...please note, I think i need to fix something------camp...