Field Service Technician

Culligan UK; City of Edinburgh; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company van with private use

Uniform & tablet provided

23 days' holiday + Bank Holidays

Company pension scheme

Sick pay

Employee assistance programme

Volunteering day

Career progression

Job summary

Culligan UK is seeking a motivated Field Service Technician to service and repair water treatment systems at customer sites across Edinburgh and surrounding areas. You’ll join a friendly field operations team with ongoing training and clear progression paths.

You will carry out installations, maintenance, and fault diagnosis, using power tools and your DIY skills, while delivering outstanding customer service and building strong rapport with clients.

Qualifications

• Experience in plumbing or electrical fields preferred; full training provided.
• A valid driving licence with a maximum of 6 points.
• Ability to diagnose and resolve technical issues.
• Strong DIY skills and experience using power tools.
• Excellent communication skills and the ability to build rapport with customers.

Responsibilities

• Carry out regular maintenance and repairs on water treatment systems
• Handle the installation and troubleshooting of equipment at clients' locations
• Efficiently oversee service schedules to reduce downtime for customers
• Keep precise records of service visits and communicate issues or suggestions
• Engage with customers to grasp their needs and deliver excellent customer service
• Weekly visits to the designated Service Centre to replenish parts and supplies

Skills

Driving licence

Technical diagnosis

DIY skills

Customer service

Communication

Tools

Power tools

Job description

We're excited to welcome a motivated Field Service Technician to join our team at Culligan! In this role, you'll have the opportunity to make a real difference by providing excellent service to our valued customers and ensuring their water treatment systems are in perfect working order. This is a great opportunity to join our field operations team and start a career at Culligan. We offer ongoing training and development, providing opportunities for progression with structured training programmes. Support our mission to give people instant access to cleaner, safer, better-tasting water through our unparalleled expertise in sustainability, science, and service.

Hours of Work

Monday-Friday 8:30am-5:00pm

Core Role & Responsibilities

• Carry out regular maintenance and repairs on water treatment systems
• Handle the installation and troubleshooting of equipment directly at clients' locations
• Efficiently oversee service schedules to reduce downtime for our customers
• Keep precise records of service visits and communicate any issues or suggestions
• Engage with customers to grasp their needs and deliver outstanding customer service
• Weekly visits to the designated Service Centre to replenish parts and supplies.

Requirements

• Proven experience in plumbing or electrical fields preferred, but full training will be provided
• A full and valid driving license with a maximum of 6 points
• Ability to diagnose and resolve technical issues effectively
• Strong DIY skills and experience using power tools
• Excellent communication skills and the ability to build rapport with customers

Benefits

• Monday - Friday working pattern
• Small Company van with private use option available
• Uniform & Tablet supplied
• 23 days' holiday + Bank Holidays - increasing with long service
• Enhanced Maternity, Paternity, Shared Parental and Grandparent leave
• Company Pension scheme
• Company Sick Pay
• Shopping discounts with Perks at Work
• 24 hours access to Employee Assistance Programme
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression