Field Service Supervisor

Leicester, United Kingdom Donaldson Filtration (GB) Ltd.; Leicester; On-site; GBP 38,000 - 48,000; Full time

Job summary

Donaldson Filtration (GB) Ltd. in Leicester invites applications for a Supervisor Field Service to lead our UK&I Field Service team, overseeing technicians and approved service partners on site visits and projects.

You will drive safety, quality and KPIs, coordinate planning, and collaborate with scheduling to optimise service delivery while touring sites across the region.

Qualifications

• Proven leadership experience with the ability to motivate and develop a team.
• Experience in field service, maintenance, or engineering environments.
• Strong planning, scheduling, and coordination capabilities.
• Proficient in Microsoft Office and CRM systems; comfortable with reporting.
• Customer-focused with confident communication at all levels.

Responsibilities

• Train and develop service technicians and ASPs; lead meetings and monitor KPIs.
• Ensure high-quality and safe on-site service with timely reports.
• Coordinate planning, manage order book, and liaise with scheduling.
• Support service sales, travel planning, and urgent service requests.
• Forecast service work and maintain scheduling accuracy.

Skills

Leadership

Field Service

Planning & Scheduling

CRM

Microsoft Office

Job description

Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

An exciting opportunity has arisen for a Supervisor Field Service to join the Donaldson Filtration Service team based in Leicester. The Supervisor Field Service will manage through to completion the field service work for Industrial Group (CAP & PF) UK and Ireland of our Field Service Technicians and Approved Service Partners.

Description

The successful Supervisor Field Service (or an experienced service professional looking to take the next step into a supervisory role) will provide effective support to the service team and our customers. Effective organisational skills and confident communication at all levels being essential.

Key responsibilities

• Train and develop service technicians and approved service partners (ASPs), conduct service team meetings, monitor service technician KPIs, ensure quality and safe working practices for all sitework, and meet service sales financial targets.
• Willing to travel - related to sites visits, external training, overseas visits and meetings
• Collaborate with service planning to maximise efficiency of service technicians and ASPs; assist with service planning during absences or high demand.
• Manage order book with coordination/planning.
• Liaise with scheduling team on invoicing, work with sub-contractors and third-party suppliers.
• Support service sales with on-site/travel timings, technician requirements and urgent service requests.
• Forecast service work sales figures and work with scheduling team to maintain the accuracy of scheduling software to maintain sales & service frequency.
• Handle customer/site challenges via calls/mails and visit sites to understand customer and technician requirements and identify areas for improvement.
• Ensure high-quality, safe service execution and timely/ accurate service report creation.

Your Profile

The successful Supervisor Field Service must be an effective team leader, or a motivated service professional with the potential and ambition to develop into a leadership role, and an efficient administrator, self-motivated, tenacious, detail-oriented, and adaptable to changing priorities.

Key Attributes

• Target/KPI driven with strong leadership potential and the ability to motivate and support others.
• Previous people management experience is advantageous but not essential.
• High-level IT proficiency (Microsoft Office: Word, Excel, Outlook, CRM)
• Confident and professional in customer interactions
• Proactive with a pleasant demeanour
• Experience of working in a busy and target driven environment.
• Experience in field service, technical service, maintenance, engineering, or a similar customer-focused environment.
• Demonstrated ability to coordinate activities, support colleagues, or take ownership of projects would be highly valued.

Job Offer

Great opportunity to join a growing part of the Donaldson business. Excellent package available Full time Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Donaldson Company helps solve some of the world's most complex filtration and contamination control challenges, and is one of the largest global providers of unique filtration technologies and high-quality filters and parts. Our filtration technologies and products are used every day, in a variety of industries and environments, including aerospace, agriculture, construction, food and beverage, manufacturing, mining, power generation, transportation and many more. Key to our success, our 14,000 employees support customers at sales, manufacturing and distribution centers from over 140 locations on six continents. The filtration market continues to grow. Customers' needs for filtration solutions continue to evolve. And the opportunities for our products and our people continue to expand.

Learn more at www.donaldson.com.