FIELD SERVICE ENGINEER

DDC Dolphin Limited; Saltley; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Funded training and progression opportunities

25 days leave

Cycle to work scheme

Long-term incentives

Discounts on wellbeing products

Life assurance (4x Salary)

Job summary

A healthcare engineering company is seeking a Field Based Service Engineer to maintain and repair equipment across the UK, with responsibilities focusing on safety, quality, and customer service. Ideal candidates will have experience in similar roles and a practical approach to problem-solving. The role offers competitive salary, funded training, 25 days leave, and additional benefits including long-term incentives and discounts. This is an opportunity to build a rewarding career with opportunities for progression.

Qualifications

• Experienced in a similar field service role.
• Clear communication skills to interact with customers.
• UK driving license with a clean record is desirable.
• You stay organised and prioritise workload effectively.
• You hold a clean UK driving licence (desirable).
• You work independently while following safety regulations.

Responsibilities

• Repair, install, and maintain moving and handling equipment.
• Ensure safety and quality standards are met.
• Provide excellent customer service and support.

Skills

Fault-finding skills

Customer service

Analytical thinking

Practical approach

Organised work

UK driving licence

Job description

DDC was founded with the purpose of safeguarding vulnerable patients, care home residents and front‑line clinicians from the risk of infectious diseases through engineering innovation.

Since 1991 we have designed, engineered and continually developed machinery, including bedpan washer disinfectors, medical pulp macerators and incontinence product macerators. We manufacture equipment at our UK Support Centre based in Poole, Dorset, and export our products all over the world.

Field Based Service Engineer

The Role

As a Field Service Engineer at DDC you’ll be on the move repairing, installing and maintaining moving and handling equipment across the UK (primarily in the West Midlands Area). You will be hands on, keeping things running smoothly and solving problems daily. You will be working on a range of equipment such as mobile and overhead hoist systems.

• Ensuring all work is carried out safely and to a high standard
• Providing excellent customer service
• Keeping up to date with the latest industry training (LOLER/PUWER)

About You

You are a skilled engineer or mechanic that enjoys working independently and appreciates the importance of keeping equipment well maintained in line with appropriate regulations. You take great pride in your work, delivering great service and solving problems. You are:

• Experienced in a similar role
• Analytical with great fault‑finding and repair skills
• Hands‑on and practical in approach
• Clear with communication and customer focused
• Organised and able to prioritise workload
• Licensed to drive in the UK (clean license highly desirable)

About Your Future

We don’t just offer jobs, we offer careers. Join DDC and you’ll have the chance to develop skills, progress within the company and be part of a team that values your contribution.

As well as a competitive salary the company also offers you the following benefits:

• Funded training and progression opportunities
• 25 days leave (increasing with milestones)
• Cycle to work scheme
• Long‑term incentives
• Discounts on wellbeing products
• Life assurance (4x Salary)

We are an equal opportunities employer and welcome applications from all individuals. If you require any reasonable adjustments during the recruitment process, please let us know.

DDC doesn’t hold a UK visa sponsorship licence and is therefore unable to provide sponsorship for this role. All applicants must therefore have the legal right to work in the UK.

Successful applicants will need to undergo an enhanced DBS check due to the nature of the role.

We have various Field Service Engineer positions available.

Join Our Team

Take the first step towards an exciting career with us.