Field Service Supervisor

Donaldson Aerospace & Defense; Leicester; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Excellent compensation package

Opportunities for professional growth

Job summary

Donaldson Aerospace & Defense is looking for a Supervisor Field Service based in Leicester to lead field service work for the Industrial Group in the UK and Ireland. The role includes training service technicians, managing service levels, and ensuring high service quality while supporting sales efforts.

The ideal candidate is a strong leader with high IT proficiency, excellent communication skills, and a proactive attitude who thrives in a dynamic environment.

Qualifications

• Strong team leader and efficient administrator.
• Experience in a busy, target-driven environment.
• Self-motivated and tenacious.

Responsibilities

• Train and develop service technicians and approved service partners.
• Monitor service technician KPIs and ensure quality working practices.
• Handle customer challenges and improve service execution.

Skills

Team leadership

Microsoft Office proficiency

Customer interaction skills

Detail-oriented

Adaptability

Job description

## Service SupervisorApplylocations: Leicestertime type: Full timeposted on: Posted 22 Days Agojob requisition id: JR-26569Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. An exciting opportunity has arisen for a Supervisor Field Service to join the Donaldson Filtration Service team based in Leicester. The Supervisor Field Service will manage through to completion the field service work for Industrial Group (CAP & PF) UK and Ireland of our Field Service Technicians and Approved Service Partners.**Description:**The successful **Supervisor Field Service** will provide effective support to the service team and our customers. Effective organisational skills and confident communication at all levels being essential.**Key responsibilities will be to:*** Train and develop service technicians and approved service partners (ASPs), conduct service team meetings, monitor service technician KPIs, ensure quality and safe working practices for all sitework, and meet service sales financial targets.* Willing to travel – related to sites visits, external training, overseas visits and meetings* Collaborate with service planning to maximise efficiency of service technicians and ASPs; assist with service planning during absences or high demand.* Manage order book with coordination/planning.* Liaise with scheduling team on invoicing, work with sub-contractors and third-party suppliers. Support service sales with on-site/travel timings, technician requirements and urgent service requests.* Forecast service work sales figures and work with scheduling team to maintain the accuracy of scheduling software to maintain sales & service frequency.* Handle customer/site challenges via calls/mails and visit sites to understand customer and technician requirements and identify areas for improvement.* Ensure high-quality, safe service execution and timely/ accurate service report creation.**Your Profile:**The successful Supervisor Field Service must be a strong team leader and efficient administrator, self-motivated, tenacious, detail-oriented, and adaptable to changing priorities.**Key Attributes:*** Target/KPI driven with strong management skills.* High-level IT proficiency (Microsoft Office: Word, Excel, Outlook, CRM)* Confident and professional in customer interactions* Proactive with a pleasant demeanour* Experience of working in a busy and target driven environment.**Job Offer:*** Great opportunity to join a growing part of the Donaldson business.* Excellent package available* Full timeEmployment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to [e-mail] to verify that the communication is from Donaldson.Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.