Field Service Planning Coordinator

Ngeneration; West Midlands; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Salary: £27,178 per year

Training opportunities

Company events and team building

Long service awards

Job summary

nGeneration are seeking a Field Service Planning Coordinator to join our Field Service team in Tipton, West Midlands. You will schedule engineers, manage workloads and logistics, and act as the first point of contact for customers and colleagues, ensuring timely communication.

The ideal candidate will have experience with scheduling field service or similar operational work, and the role requires UK work eligibility and on-site work in the West Midlands.

Qualifications

• Experience in scheduling field service or similar operational work.
• Experience in an administrative role is desirable but not essential.
• Ability to work a three-days-on, three-days-off rolling rota with 12-hour shifts.

Responsibilities

• Coordinate and schedule field service engineers and manage workloads.
• Communicate accurately and promptly with customers and colleagues.
• Resolve scheduling or SLA conflicts whilst prioritising workload.

Skills

Google Maps

Microsoft Word

Microsoft Outlook

Microsoft Excel

Customer service

Organisation

Pressure management

Autonomy

UK geography

Tools

EPoS systems

Job description

nGeneration are looking for an enthusiastic and personable Field Service Planning Coordinator to join our Field Service team. We pride ourselves on our service, as the first point of contact for our engineers, your friendly and helpful demeanour is crucial, you will also coordinate and schedule our field service engineers, manage workloads and logistics, communicate accurately and promptly with customers and colleagues, and quickly resolve scheduling or SLA conflicts while prioritising your workload and acting on your own initiative in a pressurised environment.

Requirements

The ideal candidate should have previous experience working in an administrative role, although this is not essential.

Experience with scheduling field service or similar operational work is required. First-line help desk analyst experience is desirable but not essential.

A successful Field Service Co-ordinator will have various pre-requisite skills that typically include:

• Experience working with software such as Google Maps, Word, Outlook and Excel.
• Excellent customer service skills, alongside the ability to communicate accurately and in a timely manner in an operational support environment.
• Have organisational abilities along with experience of working in a pressurised environment.
• Ability to quickly resolve any scheduling and SLA conflicts.
• Professionalism to communicate in a polite and professional manner with peers.
• Ability to work autonomously, prioritising own workload and acting on own initiative.
• Available to work a three-days-on, three-days-off rolling rota with 12-hour shifts.
• Eligible to work in the United Kingdom.
• Able to work on-site in Tipton, West Midlands, UK.
• A good understanding of UK geography is desirable.

Well versed in IT, Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail industry previously.

Benefits

Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. We offer a comprehensive range of benefits. These include:

• Pay: £27,178.00 per year
• Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
• Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organise exciting company events, team parties, and team-building activities.
• Long Service Awards: Rewarding our employee's with service awards.