Field Service Ops Leader for Growth & Performance
Cultura Connect
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Job summary
Cultura Connect is seeking an experienced Service Operations Manager to take ownership of a busy field service operation across Cumbria and surrounding counties, leading people, performance and processes to support growth.
You will manage a remote, field-based team, overseeing resource planning, scheduling, SLAs and customer escalations while driving improvements in efficiency, productivity and commercial performance, with a strong emphasis on people leadership and service quality.
Job description
Cultura Connect is seeking an experienced Service Operations Manager to take ownership of a busy field service operation across Cumbria and surrounding counties, leading people, performance and processes to support growth.
You will manage a remote, field-based team, overseeing resource planning, scheduling, SLAs and customer escalations while driving improvements in efficiency, productivity and commercial performance, with a strong emphasis on people leadership and service quality.
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