Service Manager: Engineering Ops Lead for Key Clients

Pathfinder International; Farnborough; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Electric vehicle

10% annual bonus

Company pension

25 days + Bank Holidays

Career development

Job summary

Pathfinder International is recruiting a Service Manager for Farnborough to lead a small engineering team, manage client accounts and ensure high-quality service delivery. You will oversee scheduling, maintain safety and compliance, and act as escalation lead for operational issues.

The role offers up to £45k, a 10% bonus, an electric vehicle, 25 days holiday, a company pension and ongoing development opportunities.

Qualifications

• Proven leadership and people-management experience.
• Strong organisational and planning skills with a structured approach.
• Ability to communicate clearly and calmly under pressure.

Responsibilities

• Lead and manage a team of engineers and administrators.
• Coordinate weekly reviews with Regional Manager and ensure system efficiency.
• Oversee day-to-day operations, scheduling, and compliance.

Skills

Leadership

Team management

Operations planning

Client relations

Data reporting

Decision making

Education

NVQ Level 3 or higher

Tools

MS Excel

Scheduling software

Management systems

Job description

Pathfinder International is recruiting a Service Manager for Farnborough to lead a small engineering team, manage client accounts and ensure high-quality service delivery. You will oversee scheduling, maintain safety and compliance, and act as escalation lead for operational issues.

The role offers up to £45k, a 10% bonus, an electric vehicle, 25 days holiday, a company pension and ongoing development opportunities.