Field Service Engineer - York

Balance Innovations

York and North Yorkshire

On-site

GBP 30,000 - 35,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Full uniform provided

Life insurance scheme (x 3 annual salary)

Employee wellness programme

Store discounts after 12 months

Job summary

A leading provider of ATM services is looking for a Field Service Engineer to work in York. The ideal candidate will provide exceptional technical support and maintenance of our ATMs. Responsibilities include troubleshooting issues, maintaining detailed records of service transactions, and delivering top-tier customer service. The position requires technical expertise, a valid UK driver's license, and a flexibility in working hours. Benefits include a full tool kit, company vehicle, and comprehensive job training.

Qualifications

Field Service Engineering background, ideally with ATM experience.
Valid UK driver's license with a clean record.
Ability to work independently and handle unpredictable challenges.

Responsibilities

Perform second-line break-fix and preventive maintenance on ATMs.
Provide excellent customer service and document service transactions.
Stay current with technical developments and product knowledge.

Skills

Technical and problem-solving skills

Customer service skills

Organizational skills

Job description

Join to apply for the Field Service Engineer - York role at NoteMachine UK Ltd - A Brink's Company

Location: York

Contract Type: Full-time, 4 on 4 off

Reports to: Gary Mitchell (REM)

Description

We are seeking a friendly and customer-oriented ATM Service Engineer to join our dedicated operations team. In this role, you will be responsible for providing exceptional technical support and troubleshooting services for our customers. If you have a passion for electronics, a knack for problem-solving, and a commitment to delivering top-notch customer service, we want to hear from you!

Responsibilities

Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
Collaborate with customers to identify and resolve technical issues in a timely manner.
Provide excellent customer service, ensuring that all customers are treated with respect and professionalism.
Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
Conduct quality control checks to ensure that all repairs and replacements meet company standards.

Requirements

Experience Field Service Engineering background. Experience on ATMs would be desirable.
Valid UK driver's license with no more than 6 active points at the time of hire.
Strong technical and problem-solving skills.
Excellent customer service and communication skills.
Ability to work well independently.
Detail-oriented with strong organizational skills.
Flexibility to work on weekends and holidays as needed.
No live CCJs, IVAs, or bankruptcy declarations.
Annual leave entitlement of 21 days for 4 on 4 off – this increases with length of service.

Benefits