Field Service Engineer - North London

Brink’s Inc; Crickhowell; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Annual leave entitlement

Full uniform provided

Full tool kit provided

Company vehicle provided

Comprehensive job training

Life insurance scheme

Sickness insurance after 12 months

Store discounts after 12 months

Employee wellness programme

Job summary

A leading logistics company is seeking a Field Service Engineer in North London to provide technical support for ATMs. This entry-level position requires a valid UK driver’s licence, strong problem-solving skills, and excellent customer service. The role offers benefits like annual leave, uniform, tools, and a company vehicle. Join us to make a difference in the world of ATM services while enjoying great perks and training opportunities.

Qualifications

• Experience in Field Service Engineering; ATM experience desirable.
• Valid UK driver’s licence with fewer than 6 active points.
• Flexibility to work on weekends and holidays.
• No live CCJs, IVAs, or bankruptcy declarations.

Responsibilities

• Perform maintenance and repairs on various ATM machines.
• Collaborate with customers to resolve technical issues.
• Provide excellent customer service.
• Document service transactions accurately.
• Conduct quality control checks on repairs.

Skills

Technical and problem-solving skills

Excellent customer service

Communication skills

Detail-oriented

Organisational skills

Job description

Job Title: Field Service Engineer - North London

• Location: North London
• Contract Type: Full-time, 4 on 4 off
• Department: Engineering
• Reports to: Dave Atkinson (REM)

Description

We are seeking a friendly and customer‑oriented ATM Service Engineer to join our dedicated operations team. In this role, you will be responsible for providing exceptional technical support and troubleshooting services for our customers. If you have a passion for electronics, a knack for problem‑solving, and a commitment to delivering top‑notch customer service, we want to hear from you!

Responsibilities

• Perform second‑line break‑fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
• Collaborate with customers to identify and resolve technical issues in a timely manner.
• Provide excellent customer service, ensuring that all customers are treated with respect and professionalism.
• Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
• Stay up‑to‑date with the latest product knowledge and industry trends through ongoing training and professional development.
• Conduct quality control checks to ensure that all repairs and replacements meet company standards.

Requirements

• Experience Field Service Engineering background; experience on ATMs would be desirable.
• Valid UK driver’s licence with no more than 6 active points at the time of hire.
• Strong technical and problem‑solving skills.
• Excellent customer service and communication skills.
• Ability to work well independently.
• Detail‑oriented with strong organisational skills.
• Flexibility to work on weekends and holidays as needed.
• No live CCJs, IVAs, or bankruptcy declarations.

Benefits

• Annual leave entitlement of 21 days for 4 on 4 off – this increases with length of service.
• Full uniform provided.
• Full tool kit provided.
• Company vehicle provided (small to mid‑sized panel van).
• Comprehensive job training.
• Life insurance scheme (x 4 annual salary).
• Sickness insurance after 12 months of service.
• Store discounts and cashback with top UK brands after 12 months of service.
• Employee wellness programme, including 24‑hour confidential counselling and more.

Working Hours

• 4 on 4 off

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Information Technology

Industries

• Truck Transportation