Field Service Engineer - UK (Henfield based)

Southern Scientific Ltd; England; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Holiday entitlement

Private medical insurance

Pension scheme

Death in service

Gym membership

Cycle to work

Team building weekend

Job summary

Southern Scientific Ltd is seeking a full-time Field Service Engineer to join our busy service team. You will provide field service, remote and software support to customers across the UK and Ireland, with occasional European travel.

The role suits someone moving from semiconductor, medical, or laboratory backgrounds into a customer-focused field role. You will diagnose faults, perform preventative maintenance, coordinate service schedules, and support demonstrations and post-sales activities.

Qualifications

• HNC or equivalent in Electrical and Electronic Engineering or above.
• Must hold a Full driving licence.
• Willingness to travel with little notice.
• Strong problem-solving abilities.
• Excellent verbal and written communications skills.
• Able to work independently to a high standard.
• Computer experience and proficiency.

Responsibilities

• Preventative maintenance, upgrades, fault diagnosis and repairs of nuclear monitoring systems.
• Remote support for technical queries or fixing of issues.
• Scheduling and prioritising of service jobs.
• Preparation and sending of site reports to customers.
• Coordinate and prioritise tasks as required by the Service Director and Service Team Leader.
• Workshop Support / Electrical Safety Testing.
• Assist the Sales as required for Demonstrations, Pre and Post Sales support.

Skills

Willingness to travel

Problem solving

Communications

Independent worker

Computer literacy

Education

HNC in Electrical and Electronic Engineering

Job description

Requirements

The Role

This role is a full time, office-based position. We are looking for an additional field service engineer to join our busy service team, providing field service, technical support, software support and remote support to our customers. This will involve extensive travel within the UK and Southern Ireland, but occasional European and international travel may also be required. The position would suit someone looking to move from Semiconductor, Medical or Laboratory work to a Field Service role, or someone with proven Field Service experience. This is a great opportunity to work with a customer-focused company supporting several niche product lines.

Responsibilities

• Preventative maintenance, upgrades, fault diagnosis and repairs of nuclear monitoring systems.
• Remote support for technical queries or fixing of issues.
• Scheduling and prioritising of service jobs.
• Preparation and sending of site reports to customers.
• Coordinate and prioritise tasks as required by the Service Director and Service Team Leader.
• Workshop Support / Electrical Safety Testing.
• Work within company ISO procedures.
• Assist the Sales as required for Demonstrations, Pre and Post Sales support.

The above list is not exhaustive and, as such, you may be required to undertake other duties as appropriate.

Requirements

Essential

• HNC or equivalent in Electrical and electronic engineering or above
• Must hold a Full driving licence
• Willingness to travel with little notice
• Highly motivated and have strong problem-solving abilities
• Excellent verbal and written communications skills
• Able to work independently to a high standard
• Computer experience and proficiency

Desirable

• Background in Field support
• Advanced Driver training
• Background in Clinical systems such as Nuclear Medicine, CT, PET

Benefits

• Holiday – Bank holidays plus 24 days (increasing over service) + additional day off over Christmas
• UK team building weekend at Center Parcs for employees and their families to attend.
• Private medical insurance with BUPA
• Scottish Widows pension scheme
• Death in service policy
• Gym membership
• Cycle to work scheme