Junior Field Service Engineer

ACS Staffing Solutions; Northampton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company vehicle

Full training and ongoing technical de

Company tools and equipment

Job summary

ACS Staffing Solutions is seeking a Junior Field Service Engineer to join the UK service team. The role involves hands-on mechanical and electrical fault-finding, with visits to customer sites across the UK and Ireland. A company vehicle is provided, and there is ongoing training to develop technical skills.

The position is field-based, offering varied tasks such as maintenance, installations, repairs and customer training, with opportunities to build a career in field service engineering.

Qualifications

• Good mechanical and electrical fault-finding and diagnostic skills.
• Hands-on approach to problem solving.
• Excellent communication and customer service skills.
• Good IT skills and confidence using electronic systems.
• A full UK driving licence.
• Flexibility to travel extensively throughout the UK including overnight stays.

Responsibilities

• Carrying out planned preventative maintenance (PPM) and reactive breakdown repairs.
• Diagnosing and resolving mechanical and electrical faults.
• Installing, commissioning and setting up new equipment at customer sites.
• Providing customers with demonstrations and end-user training.
• Completing accurate service reports and documentation using an electronic job management system.
• Working closely with the internal Helpdesk and Customer Service teams to ensure customers receive excellent support.
• Building strong customer relationships and representing the business professionally on-site.
• Maintaining your company vehicle, tools, equipment and van stock.
• Taking part in ongoing technical training to continually develop your skills.
• Supporting team meetings, improvement projects and wider service initiatives.
• Identifying potential opportunities to support the wider commercial team where appropriate.

Skills

Mechanical fault-finding

Electrical fault-finding

Customer service

IT skills

Full UK driving licence

Travel flexibility

Education

Engineering qualification (HNC/HND, NVQ Level 3)

Tools

Electronic job management system

Job description

Junior Field Service Engineer

UK Field-Based - Head Office located in Rushden | £28,000 + Company Vehicle | Permanent

Are you looking for a hands-on Engineer who enjoys getting out on the road, solving problems and working directly with customers?

Our client is looking for a Junior Field Service Engineer to join their growing UK service team. This is a fantastic opportunity for someone who wants to get into mechanical/electrical engineering who wants to build their career in a varied, customer-facing field service role.

You’ll be visiting customer sites across the UK and Ireland, working on specialist equipment used. No two days will necessarily be the same, with a mixture of preventative maintenance, fault finding, installations, repairs and customer training.

What will you be doing?

• Carrying out planned preventative maintenance (PPM) and reactive breakdown repairs.
• Diagnosing and resolving mechanical and electrical faults.
• Installing, commissioning and setting up new equipment at customer sites.
• Providing customers with demonstrations and end-user training.
• Completing accurate service reports and documentation using an electronic job management system.
• Working closely with the internal Helpdesk and Customer Service teams to ensure customers receive excellent support.
• Building strong customer relationships and representing the business professionally on-site.
• Maintaining your company vehicle, tools, equipment and van stock.
• Taking part in ongoing technical training to continually develop your skills.
• Supporting team meetings, improvement projects and wider service initiatives.
• Identifying potential opportunities to support the wider commercial team where appropriate.

What our client is looking for?

• Good mechanical and electrical fault-finding and diagnostic skills.
• A practical, hands-on approach to problem solving.
• Excellent communication and customer service skills.
• Good IT skills and confidence using electronic systems.
• A full UK driving licence.
• Flexibility to travel extensively throughout the UK including occasional overnight stays.

Desirable experience

It would be great if you also have:

• Previous experience within field service, maintenance, engineering or technical support.
• An engineering qualification such as HNC/HND, NVQ Level 3 or equivalent.
• Experience working to ISO standards or within an accredited service environment.
• Experience working with laboratory, scientific, medical or specialist technical equipment.

What's in it for you?

• £28,000 basic salary
• Company vehicle
• Company tools and equipment
• Full training and ongoing technical development
• A varied and interesting field-based role
• Supportive and collaborative working environment
• The opportunity to develop your engineering career