Field Service Engineer - Tooling & Automation

Atlas Copco Group; Manchester; Remote; GBP 36,000 - 48,000; Full time

Job summary

Atlas Copco Group’s Desoutter brand seeks a Field Service Engineer to support customers across the UK, with a base near our Cheshire customer centre. The role combines on-site support, software setup, tooling repair, preventative maintenance, installation and customer-facing technical expertise.

You will diagnose tooling faults, install and calibrate equipment, configure software, and deliver training while traveling extensively across the UK.

Qualifications

• Practical mechanical and/or electrical engineering aptitude with methodical fault diagnosis.
• Comfortable using computers and technical software; willing to learn new systems.
• Experience with industrial tooling, automation or manufacturing equipment; training provided.
• Logical fault-finding approach and ability to work independently.
• Good communication skills and customer-facing experience.
• Hold a full UK driving licence and willing to travel across the UK.

Responsibilities

• Provide day-to-day technical support at customer sites across the UK.
• Install, service and repair assembly tooling (pneumatic, DC and related systems) with safety compliance.
• Carry out preventative maintenance and calibration activities.
• Configure process control software and related tooling software.
• Support bespoke projects and customer rework requests.
• Deliver product training and technical guidance to customers when required.
• Collaborate with internal teams and Area Sales Managers to resolve application challenges.
• Promote company products and solutions and maintain awareness of industry developments.

Skills

Mechanical engineering aptitude

Electrical engineering aptitude

Software & tools familiarity

Fault-finding & diagnostics

Independent work style

Customer interaction

Full UK driving licence

Education

ONC/HNC or equivalent engineering qualification

Tools

Industrial tooling experience

Job description

Field Service Engineer – Tooling & Automation

Service Manchester UK - United Kingdom Remote

About the Role:

We’re looking for a hands‑on Field Service Engineer to support our customers across the UK, with a primary base near our customer centre in the Cheshire area.This is a varied role combining skilled on‑site support, software setup and support, tooling repair, preventative maintenance, installation and customer‑facing technical expertise. You’ll work across a wide range of assembly tooling, including pneumatic and electric tools, while also supporting bespoke projects and continuous improvement activities.

If you enjoy problem‑solving, working independently, and being the technical expert customers rely on, this role will suit you.Whether you're an experienced engineer or looking to take the next step in your engineering career, you'll receive the training and support needed to develop your technical skills and build specialist knowledge.

Through your work, you’ll help customers secure the uptime and performance they rely on to run their operations with confidence.

What your day could look like:

No two days are the same. You could be diagnosing a tooling fault on a production line, carrying out preventative maintenance, configuring process‑control software, installing new equipment, calibrating torque tooling, supporting a customer project or delivering technical training.

Key Responsibilities:

• Provide day‑to‑day technical support at our customers' sites across the UK.
• Perform installation, servicing, and repair of assembly tooling (pneumatic, DC, and related systems) whilst ensuring safety compliance and documenting activities.
• Carry out preventative maintenance and calibration activities.
• Installation, set‑up and modification of process control software and related tooling software.
• Support bespoke assembly projects and customer rework requests.
• Deliver product training and technical guidance to customers when required.
• Work closely with internal teams and Area Sales Managers to resolve application challenges.
• Promote company products, services, and solutions through strong customer relationships.
• Maintain awareness of competitor products and industry developments .

What we’re looking for:

Essential:

• Practical mechanical and/or electrical engineering aptitude, with an ability to diagnose faults using a logical and methodical approach.
• Comfortable using computers and technical software, with the ability and willingness to learn new software systems.
• Experience with industrial tooling, automation or manufacturing equipment is essential. Experience with our specific tooling and systems will be developed through training and ongoing technical development.
• Logical approach to fault finding.
• Ability to work independently and manage your own workload.
• Good communication skills, including customer interaction and presentations.
• Full UK driving licence and willingness to travel extensively across the UK.

Desirable:

• ONC/HNC, apprenticeship, NVQ, City & Guilds or equivalent engineering qualification – desirable but not essential.
• Experience with specific assembly tooling such as clutch, transducer or pulse tools.
• Knowledge of torque tooling systems and applications.
• Experience with industrial/process‑control software.

Training & Development

Full training will be provided on our tooling, software and systems. The role provides an opportunity to develop skills across mechanical engineering, electrical systems, industrial automation, torque control and customer applications.

For candidates early in their career, this is an opportunity to develop into a highly skilled Field Service Engineer with increasing responsibility for customer projects and technical support.

What success looks like:

Within your first 6–12 months, you will be developing the technical knowledge and confidence to independently diagnose tooling and process issues, support customers on‑site and complete routine service, repair and calibration activities.

As your experience develops, you will take greater responsibility for customer projects, software configuration and technical problem solving.

Personal Attributes

• Self‑motivated and proactive.
• Customer‑focused with a professional approach.
• Strong team player with good interpersonal skills.
• Flexible and adaptable to changing workloads and travel requirements.
• Positive attitude with a willingness to learn and develop.

Additional Requirements

• Willingness to travel across the UK, including overnight stays when required.
• Flexibility to work occasional weekends based on business needs.

Why join us

• Work with advanced industrial tooling and automation technology.
• Gain experience across mechanical, electrical and software engineering.
• Work directly with major manufacturing customers.
• Full technical training and ongoing development.
• Build specialist knowledge in torque and assembly technology.
• Varied UK‑based role – no two customer challenges are the same.

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Desoutter is a leader in drilling and assembly solutions. Its products include pneumatic drills and screwdrivers, drilling solutions and assembly software. As this brand keeps pushing boundaries and reinventing industries, Desoutter feels confident in saying that quality is in its DNA. With global presence, the brand’s innovations are found in 170 countries across the world. Desoutter not only provides solutions for present needs, but innovates for the future as well. Each product is adaptable, expandable and customized for each facility. Desoutter is a brand within Atlas Copco Group.

Visit the Desoutter website