Field Service Engineer - South East

Anton Paar UK; Luton; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Company car

Bonus potential

Benefits package

Growth opportunities

Job summary

Anton Paar Ltd is seeking a Field Service Engineer to join our successful team. You will plan and perform preventive maintenance and calibration across a varied customer base within the home counties and London, with a focus toward the North of the region.

The role requires field service visits, diagnostics at customer sites, and occasional overnight stays. Full technical training will be provided to ensure your success.

Qualifications

• HNC or higher in engineering (electronics preferred).
• Proven field service experience at customer sites.
• Experience with compressed gases and potentially hazardous substances.
• Ability to interpret scientific/analytical data and resolve technical queries.

Responsibilities

• Plan and perform preventive maintenance and calibration per service standards, documenting work.
• Diagnose and repair instruments at customer sites and provide detailed reports.
• Deliver remote technical support via phone and online channels.
• Collaborate with the service team to support large multi-instrument contracts, including travel and overnight stays.
• Maintain stock to KPIs and maximise first-time fix rates.
• Keep tooling and test equipment in full working and calibrated condition.
• Identify and generate sales leads during service visits.
• Record service activities and parts usage accurately in CRM.

Skills

Field service

Troubleshooting

Data interpretation

Communication skills

IT literacy

CRM experience

Travel willingness

Education

HNC in Engineering

Tools

MS Office

CRM systems

Job description

Company Description

Anton Paar Ltd, a leader in laboratory instrumentation and services, is seeking a Field Service Engineer to join our successful and highly motivated team.

Company Description

Anton Paar Ltd, a leader in laboratory instrumentation and services, is seeking a Field Service Engineer to join our successful and highly motivated team.

Ideally based within 1 hour of Luton, you will deliver expert maintenance, calibration, and repair services to a varied customer base across the home counties and London with a bias toward the North of the region (Oxford, Milton Keynes, Cambridge).

This is a varied and dynamic role working across multiple industries and supporting a broad portfolio of highly advanced analytical technologies.

Full technical training will be provided to ensure your success.

Job Description

• Plan and perform preventative maintenance and calibration activities in line with Anton Paar Corporate Service Standards, completing all required documentation accurately.


• Diagnose and execute instrument repairs at customer sites (or in-house where required), providing detailed service reports.


• Deliver remote technical support via telephone and online channels to customers and colleagues.


• Collaborate flexibly with the wider service team to support large, multi-instrument contracts, including travel and occasional overnight stays.


• Maintain car stock to KPI standards, ensuring efficient replenishment and maximising first-time fix rates.


• Keep all tooling and test equipment in full working and calibrated condition.


• Identify and generate sales leads for instruments and service opportunities during service visits.


• Accurately record service activities, communications, and parts usage within the CRM system.

Qualifications

• HNC (or higher) in an Engineering discipline – Electronics preferred.


• Proven field service experience working on complex analytical instrumentation at customer sites.


• Experience with systems utilising compressed gases, and potentially hazardous substances.


• Ability to interpret scientific/analytical data and resolve technical customer queries.


• Competence using standard electronic test equipment.


• Strong organisational skills with clear written and verbal communication abilities.


• IT literate, ideally with experience using CRM systems; proficient in MS Office applications.


• Self-motivated, flexible, and willing to travel with occasional overnight stays.


• Full, clean UK driving license.

Additional Information

• Attractive base salary plus company & performance related bonus.


• Company car


• A competitive package of benefits.


• Potential for growth within a dynamic company.