Field Service Engineer - Site Lead

Hitachi ABB Power Grids; Stone; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Hitachi Energy is seeking a Site Lead / Site Manager to drive field service delivery across the UK. You will supervise Field Service Engineers and subcontractors on customer sites, coordinate activities to meet schedules, and maintain strong customer relationships.

The role requires extensive travel with overnight stays, a strong safety culture, and excellent on-site leadership. You will oversee installation, commissioning, maintenance, refurbishment, and repair of large transformers and related

Qualifications

• Engineering qualification or equivalent (Mechanical/Electrical).
• Experience leading site teams and field service activities.
• Experience with installation, commissioning, maintenance, refurbishments, or repair of large industrial equipment.
• Strong health and safety focus with risk management.

Responsibilities

• Lead and coordinate Field Service Engineers and subcontractors on customer sites.
• Act as on-site point of contact and manage site activities to meet schedules and quality standards.
• Ensure safety, compliance, and customer satisfaction across projects.
• Support installation, commissioning, maintenance, refurbishment, or repair of transformer equipment.
• Coordinate site logistics, permits, and subcontractor activities for timely delivery.
• Lead toolbox talks, risk assessments, and safety communications on site.
• Monitor progress, identify risks, and elevate issues to PMs and Service Management.
• Drive continuous improvement in productivity, quality, safety and service quality.
• Represent Hitachi Energy on sites and identify service opportunities for growth.

Skills

Leadership

Team management

Communication

Travel flexibility

Customer relationship

Education

Engineering qualification (Mechanical/Electrical)

Job description

Hitachi Energy has an exciting opportunity to join our Transformers business as a Site Lead / Site Manager. You'll contribute to the execution of the service strategy and service growth by leading site-based Field Service Engineers, coordinating service activities, and ensuring the safe, efficient, and high-quality delivery of customer projects across the UK.

Working as the operational lead on customer sites, you'll be responsible for supervising field service teams, coordinating site activities, ensuring compliance with project requirements, and maintaining strong customer relationships. You will play a key role in delivering transformer installation, commissioning, maintenance, refurbishment, and service projects whilst upholding the highest standards of health and safety, quality, and customer satisfaction.

This role offers an excellent opportunity for an experienced field service leader to develop their management capability whilst supporting critical energy infrastructure projects throughout the UK.

Please note:

This is a highly mobile, field-based role that requires extensive travel throughout the UK. Successful candidates should expect frequent overnight stays away from home, extended periods working on customer sites, and occasional weekend working as part of normal project delivery requirements.

How You'll Make an Impact:

You'll lead and coordinate teams of Field Service Engineers and subcontractors on customer sites, ensuring all activities are executed safely, efficiently, and in accordance with project requirements.

Take responsibility for day-to-day site management activities, ensuring work is delivered in line with project schedules, quality standards, contractual obligations, and customer expectations.

Act as the primary on-site point of contact for customers, developing strong working relationships and providing regular progress updates throughout project execution.

Support the installation, commissioning, maintenance, refurbishment, and repair of large power transformers and associated equipment across a variety of customer locations.

Ensure compliance with all Hitachi Energy health, safety, environmental, and quality requirements, proactively identifying hazards and implementing corrective actions where required.

Coordinate site logistics, resource allocation, documentation, permits, access requirements, and subcontractor activities to ensure successful project delivery.

Lead daily briefings, toolbox talks, risk assessments, and site safety discussions to maintain a strong safety culture across all site activities.

Monitor project progress, identify risks and issues, and elevate concerns appropriately to Project Managers and Service Management teams.

Drive a culture of operational excellence by identifying opportunities to improve productivity, quality, safety, and customer satisfaction.

Act as an ambassador for Hitachi Energy whilst identifying potential service opportunities and customer requirements that support long-term business growth.

Your Background:

Mechanical Engineering, Electrical Engineering, or related Engineering qualification such as Apprenticeship, NVQ Level 3, HNC/HND, Military Engineering training, or equivalent industry experience.

Proven experience leading site teams, supervising field service activities, or managing engineering projects within industrial, power, utilities, manufacturing, or heavy engineering environments.

Experience in the installation, commissioning, maintenance, refurbishment, or repair of large industrial, mechanical, electrical, or electro-mechanical equipment.

Strong understanding of health and safety legislation, safe systems of work, and risk management within a field service environment.

Ability to read and understand mechanical and electrical drawings, technical documentation, engineering procedures, and project specifications.

Experience coordinating contractors, subcontractors, and multi-disciplinary engineering teams.

Strong customer-facing experience with the ability to build trusted relationships and effectively manage stakeholder expectations.

Site safety qualifications such as SMSTS, SSSTS, IOSH Managing Safely, CSCS, CCNSG, or equivalent would be beneficial.

Full UK driving license.

Your Attributes:

Strong leadership skills with the ability to motivate, coach, and develop high-performing field service teams.

Able to work well using your own initiative whilst maintaining effective communication with wider project and service teams.

Flexible in your approach to working hours and travel requirements, with the ability to work throughout the UK and respond to customer and project requirements at short notice.

Comfortable spending a significant proportion of the year working away from home on customer sites across the UK.

Highly organised with excellent planning, coordination, and prioritisation skills.

A systematic approach to problem-solving with the confidence to make sound operational decisions in challenging site environments.

Strong communication and interpersonal skills with the ability to engage effectively with customers, engineers, subcontractors, and management teams.

Adaptable and resilient, with the ability to manage multiple priorities and perform effectively in dynamic project environments.

Committed to maintaining the highest standards of safety, quality, and customer satisfaction.

More about us:

Hitachi Energy is dedicated to fostering an inclusive workplace where every team member can thrive and contribute their unique perspectives and skills. We provide competitive salaries, professional development opportunities, and a collaborative working environment that supports innovation and continuous improvement.

As part of our Service Operations team, you will play a key role in supporting the UK's transition to a more sustainable and resilient power network, helping deliver critical infrastructure projects and services that power communities and industries across the country.

Ready to make an impact? Join us and help shape the future of energy.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.