Field Service Engineer - Sheffield

Liebherr-Werk Nenzing GmbH; Sheffield; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary and benefits

Training and personal development

Job summary

Liebherr-Great Britain Ltd. in Sheffield is seeking a Field Service Engineer to join the Earth Moving After Sales team.

You will carry out servicing and repair work on earthmoving machinery at customer premises or on site, ensuring quality and timely repairs while maintaining high customer satisfaction. The role requires an apprenticeship NVQ level 3 or equivalent, good communication, and a flexible, team-oriented approach.

Qualifications

• Satisfactory completion of a recognised apprenticeship in a related industry to NVQ level 3.
• Able to demonstrate previous experience in a similar role and/or industry.
• Team player with good communication and flexibility.

Responsibilities

• Carry out servicing, inspection and repair of earthmoving machinery at customer premises or on site.
• Diagnose faults and take appropriate corrective action.
• Return warranty and return parts cleaned and correctly labelled.
• Ensure service information is read, understood and filed.
• Work strictly in compliance with manufacturer guidelines.
• Escalate issues regarding damaged company equipment when needed.
• Maintain a safe working environment and follow safety requirements.
• Coordinate with depot support and assist others as required.
• Ensure administration and paperwork are completed accurately and on time.
• Coordinate with customers to understand needs and deliver a flexible service.
• Leave repair sites clean and in good condition after work.

Skills

Team player

Good communicator at all levels

Flexible approach to work

Education

NVQ level 3 apprenticeship

Job description

A vacancy has arisen within our Earth Moving After Sales department in Sheffield for a Field Service Engineer.

The role contributes to the success of Liebherr-Great Britain Ltd by carrying out effective maintenance and repair work on equipment out at customer premises or on site, ensuring both quality standards and timelines for repair are optimised at all times leading to increased customer confidence and repeat business whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities

• Carry out, servicing, inspection and repair of earthmoving machinery and equipment at customer premises or on site or if required at the appropriate depot.
• Diagnose specific fault issues and action appropriately.
• Return all warranty and other return parts cleaned and on time ensuring correct processes for packing and labelling.
• Ensure all service information is read, understood and filed.
• Undertake all work strictly in compliance with manufacturer guidelines and recommendations.
• Escalate the appropriate action in relation to broken or damaged company equipment.
• Develop an effective working relationship with the support team at the depot and can support others where required.
• Maintain a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems.
• Support the roles of others ensuring administration and paperwork is completed effectively and on time as and when required.
• Coordinate with the customer ensuring that customer needs are understood and that a flexible approach is adopted to meeting their needs.
• Work with the customer in mind, making sure that quality work standards are maintained consistently and that post work, the repair site is clean and left in a condition that satisfies the customer.

Your Profile

• Satisfactory completion of a recognised apprenticeship in a related industry to NVQ level 3 or equivalent
• Able to demonstrate previous experience in a similar role and / or industry
• Team player
• Good communicator at all levels
• Flexible approach to work

What we are offering

• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development

One Passion. Many Opportunities.

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.