Field Service Engineer - Scotland

SmartRecruiters, Inc.; Scotland; Vor Ort; GBP 34.000 - 52.000; Vollzeit

Benefits dieser Stelle

Company car

Bonus potential

Competitive benefits

Zusammenfassung

Anton Paar Ltd in Scotland seeks a Field Service Engineer to support customers across Scotland and the North of England, delivering maintenance, calibration and repair services on advanced analytical instruments. The role requires visiting customer sites, occasional overnight stays, and flexible travel.

You will perform preventative maintenance, diagnose repairs, provide remote support, and document activities in the CRM, with a base salary and a company/performance bonus.

Qualifikationen

• HNC (or higher) in engineering, electronics preferred.
• Proven field service experience on complex analytical instrumentation.
• Experience with systems using compressed gases and potentially hazardous substances.
• Ability to interpret scientific/analytical data and resolve customer queries.
• Competence with standard electronic test equipment.
• Strong organisational and written and verbal communication skills.
• IT literate; experience with CRM; proficient in MS Office.
• Willing to travel with occasional overnight stays and hold a full UK driving licence.

Aufgaben

• Plan and perform preventative maintenance and calibration activities in line with service standards and complete all required documentation.
• Diagnose and repair instruments at customer sites or in-house, with detailed service reports.
• Provide remote technical support via telephone and online channels.
• Collaborate with the service team on large contracts, including travel and overnight stays.
• Maintain car stock to KPI standards and ensure first-time fix rates.
• Keep tooling and test equipment calibrated and in good condition.
• Identify sales opportunities during service visits and record activities in the CRM.

Kenntnisse

Field service experience

Interpret data

Electronic test equipment

Strong communication

Organisational skills

CRM experience

Willing to travel

Driving license (UK)

Ausbildung

HNC in Engineering (Electronics preferred)

Tools

CRM systems

MS Office

Jobbeschreibung

Anton Paar Ltd, a leader in laboratory instrumentation and services, is seeking a Field Service Engineer to join our successful and highly motivated team. Based in the area between Edinburgh, Glasgow and Stirling, you will support customers across Scotland and the North of England, delivering expert maintenance, calibration, and repair services across a broad portfolio of advanced analytical technologies.
This is a varied and dynamic role working across multiple industries and applications. Full technical training will be provided to ensure your success.

Job Description

• Plan and perform preventative maintenance and calibration activities in line with Anton Paar Corporate Service Standards, completing all required documentation accurately.
• Diagnose and execute instrument repairs at customer sites (or in-house where required), providing detailed service reports.
• Deliver remote technical support via telephone and online channels to customers and colleagues.
• Collaborate flexibly with the wider service team to support large, multi-instrument contracts, including travel and occasional overnight stays.
• Maintain car stock to KPI standards, ensuring efficient replenishment and maximising first-time fix rates.
• Keep all tooling and test equipment in full working and calibrated condition.
• Identify and generate sales leads for instruments and service opportunities during service visits.
• Accurately record service activities, communications, and parts usage within the CRM system.

Qualifications

• HNC (or higher) in an Engineering discipline – Electronics preferred.
• Proven field service experience working on complex analytical instrumentation at customer sites.
• Experience with systems utilising compressed gases, and potentially hazardous substances.
• Ability to interpret scientific/analytical data and resolve technical customer queries.
• Competence using standard electronic test equipment.
• Strong organisational skills with clear written and verbal communication abilities.
• IT literate, ideally with experience using CRM systems; proficient in MS Office applications.
• Self-motivated, flexible, and willing to travel with occasional overnight stays.
• Full, clean UK driving license.

Additional Information

• Attractive base salary plus company & performance related bonus.
• Company car
• A competitive package of benefits.
• Potential for growth within a dynamic company.