Field Service Engineer - North West

SmartRecruiters, Inc.; Manchester; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Company car

Attractive base salary plus bonus

Competitive benefits

Growth opportunities

Job summary

Anton Paar Ltd, a leader in laboratory instrumentation and services, is seeking a Field Service Engineer to join our dedicated team. Ideally based in the north of the UK, you will perform preventative maintenance, calibration and repairs across customer sites with occasional travel and overnight stays.

You will be supported by full technical training and collaborate with a dynamic service team to service a broad portfolio of advanced analytical instruments, ensuring high first-time fix rates and

Qualifications

• HNC (or higher) in Engineering or science (electronics preferred).
• Proven field service experience on complex analytical instrumentation at customer sites.
• Experience with systems utilising compressed gases, and potentially hazardous substances.
• Experience with low voltage DC, 230v single phase and 400v 3-phase systems.
• Ability to interpret scientific data and resolve customer queries.
• IT literate, CRM experience; proficient in MS Office; willing to travel; full UK driving license.

Responsibilities

• Plan and perform preventative maintenance and calibration activities in line with service standards, completing all required documentation accurately.
• Diagnose and execute instrument repairs at customer sites (or in-house), providing detailed service reports.
• Deliver remote technical support via telephone and online channels to customers and colleagues.
• Collaborate with the wider service team on large multi-instrument contracts, including travel and overnight stays.
• Maintain car stock to KPI standards, ensuring efficient replenishment and maximising first-time fix rates.
• Keep all tooling and test equipment in full working and calibrated condition.
• Identify and generate sales leads for instruments and service opportunities during service visits.
• Accurately record service activities, communications, and parts usage within the CRM system.

Skills

Field service experience

Organisation

Verbal communication

Travel readiness

Education

HNC in Engineering or sciences

Tools

CRM systems

MS Office

Electronic test equipment

Job description

Anton Paar Ltd, a leader in laboratory instrumentation and services, is seeking a Field Service Engineer to join our successful and highly motivated team.
Ideally based within an area outlined by Manchester, Liverpool and Chester, you will deliver expert maintenance, calibration, and repair services to a varied customer base predominantly located across the north of the UK with the potential to cover all areas when required.
This is a varied and dynamic role working across multiple industries and supporting a broad portfolio of highly advanced analytical technologies.
Full technical training will be provided to ensure your success.

Job Description

• Plan and perform preventative maintenance and calibration activities in line with Anton Paar Corporate Service Standards, completing all required documentation accurately.
• Diagnose and execute instrument repairs at customer sites (or in-house where required), providing detailed service reports.
• Deliver remote technical support via telephone and online channels to customers and colleagues.
• Collaborate flexibly with the wider service team to support large, multi-instrument contracts, including travel and occasional overnight stays.
• Maintain car stock to KPI standards, ensuring efficient replenishment and maximising first-time fix rates.
• Keep all tooling and test equipment in full working and calibrated condition.
• Identify and generate sales leads for instruments and service opportunities during service visits.
• Accurately record service activities, communications, and parts usage within the CRM system.

Qualifications

• HNC (or higher) in an Engineering or science discipline - Electronics preferred.
• Proven field service experience working on complex analytical instrumentation at customer sites.
• Experience with systems utilising compressed gases, and potentially hazardous substances.Experience of working with low voltage DC, 230v single phase and 400v 3-phase systems
• Ability to interpret scientific/analytical data and resolve technical customer queries.
• Competence using standard electronic test equipment.
• Strong organisational skills with clear written and verbal communication abilities.
• IT literate, ideally with experience using CRM systems; proficient in MS Office applications.Self-motivated, flexible, and willing to travel with occasional overnight stays.
• Full, clean UK driving license.

Additional Information

• Attractive base salary plus company & performance related bonus.
• Company car
• A competitive package of benefits.
• Potential for growth within a dynamic company.