Field Service Engineer-Midlands

SmartRecruiters, Inc.; Birmingham; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Company car

Bonus scheme

Competitive benefits

Job summary

Anton Paar Ltd., a leader in laboratory instrumentation, seeks a Field Service Engineer to maintain, calibrate and repair analytical systems across the Midlands and UK. The role involves travel to customer sites and occasional overnight stays, with full technical training provided.

You will diagnose complex instruments, provide remote support, and collaborate with the service team on multi-instrument contracts. A driving license and CRMs experience are essential for success.

Qualifications

• HNC or higher in Engineering or Science; electronics preferred.
• Proven field service experience on complex analytical instruments at customer sites.
• Full, clean UK driving license and willingness to travel with overnight stays.
• Experience with compressed gas systems and potentially hazardous substances.

Responsibilities

• Plan and perform preventative maintenance and calibration at customer sites, following service standards and documenting activities.
• Diagnose and repair instruments at customer sites or in-house, with detailed service reports.
• Provide remote technical support via phone and online channels to customers and colleagues.

Skills

Field service experience

Driving license

Communication skills

Analytical thinking

IT literate

Education

HNC or higher in Engineering

Electronics preferred

Tools

CRM systems

MS Office

Electronic test equipment

Job description

Anton Paar Ltd, a leader in laboratory instrumentation and services, is seeking a Field Service Engineer to join our successful and highly motivated team.
Ideally based inside the area between Birmingham, Nottingham and Leicester, you will deliver expert maintenance, calibration, and repair services to a varied customer base across the Midlands and across the UK at times as required.
This is a varied and dynamic role working across multiple industries and supporting a broad portfolio of highly advanced analytical technologies.
Full technical training will be provided to ensure your success.

Job Description

• Plan and perform preventative maintenance and calibration activities in line with Anton Paar Corporate Service Standards, completing all required documentation accurately.
• Diagnose and execute instrument repairs at customer sites (or in-house where required), providing detailed service reports.
• Deliver remote technical support via telephone and online channels to customers and colleagues.
• Collaborate flexibly with the wider service team to support large, multi-instrument contracts, including travel and occasional overnight stays.
• Maintain car stock to KPI standards, ensuring efficient replenishment and maximising first-time fix rates.
• Keep all tooling and test equipment in full working and calibrated condition.
• Identify and generate sales leads for instruments and service opportunities during service visits.
• Accurately record service activities, communications, and parts usage within the CRM system.

Qualifications

• HNC (or higher) in an Engineering or science discipline – Electronics preferred.
• Proven field service experience working on complex analytical instrumentation at customer sites.
• Experience with systems utilising compressed gases, and potentially hazardous substances.
• Experience of working with low voltage DC, 230v single phase and 400v 3-phase systems
• Ability to interpret scientific/analytical data and resolve technical customer queries.
• Competence using standard electronic test equipment.
• Strong organisational skills with clear written and verbal communication abilities.
• IT literate, ideally with experience using CRM systems; proficient in MS Office applications.
• Self-motivated, flexible, and willing to travel with occasional overnight stays.
• Full, clean UK driving license.

Additional Information

• Attractive base salary plus company & performance related bonus.
• Company car
• A competitive package of benefits.
• Potential for growth within a dynamic company.