Field Service Engineer — On‑Site Water Solutions Pro

Zip Water; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Buy & Sell Holiday scheme

Life assurance

Company Pension scheme

Company van, Fuel cards and parking

PPE, Tools and company uniform

Flexible working schedule and overtime

Job summary

Zip Water is seeking a Field Engineer to operate in the field services team, delivering excellent customer experience across on-site visits in the UK. You will work independently with internal training provided to build expertise in Zip Water solutions.

The role covers promoting Zip products and HydroCare services on site, achieving high first-time-fix rates, and completing administration in line with business requirements. A driving license is essential.

Qualifications

• Technical understanding and repairs background.
• Natural problem solver with attention to detail and parts replenishment.
• Face-to-face customer service experience; selling ability desirable.
• Plumbing or electrical qualification.
• UK driving licence.
• Experience with fault diagnostics.
• Open to new ways of working with new products.

Responsibilities

• Work independently in field services delivering customer experience.
• Six-week induction programme and ongoing on‑the‑job training.
• Promote Zip products and HydroCare services on site.
• Strive for first-time fix and safe repair of Zip products.
• Complete administration in line with business requirements.

Skills

Technical repairs

Fault finding

Customer service

Driving license

Problem solving

Education

Plumbing qualification

Electrical qualification

Tools

Fault diagnostics tools

PPE knowledge

Job description

Zip Water is seeking a Field Engineer to operate in the field services team, delivering excellent customer experience across on-site visits in the UK. You will work independently with internal training provided to build expertise in Zip Water solutions.

The role covers promoting Zip products and HydroCare services on site, achieving high first-time-fix rates, and completing administration in line with business requirements. A driving license is essential.