Field Service Engineer: Hydration Tech, Flexible Hours, Van

Zip Water UK; Greater London; Sur place; GBP 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

Buy & Sell Holiday scheme

Life assurance

Company Pension scheme

Company van, Fuel cards and parking

PPE, Tools and company uniform

Flexible working schedule and overtime

Employee rewards and discount platform

Enhanced maternity, paternity andgrand

Résumé du poste

Zip Water UK is seeking a Field Service Technician to work in the Greater London area. You will operate independently in the field services team, delivering a world-class customer experience while on customer sites.

On-site promotion of Zip products and HydroCare services, plus a strong focus on achieving high first-time fix rates and strict adherence to safety guidelines, will be key. A comprehensive induction and ongoing training support your development.

Qualifications

• Technical understanding with repairs and fault finding.
• Strong attention to detail and problem solving.
• Face-to-face customer service experience and ability to promote products.
• Plumbing or electrical qualification.
• UK Driving license.
• Previous fault diagnostics experience.
• Open to new ways of working with evolving products and technology.

Responsabilités

• Operate independently in the field services team to deliver exceptional customer experience on every job.
• Complete the 6-week City & Guilds induction and ongoing on-the-job training.
• Promote Zip products and HydroCare services on-site and advise customers on best hydration solutions.
• Strive for a best-in-class first-time-fix rate while complying with health and safety rules.
• Complete administration procedures in line with business requirements.

Connaissances

Technical understanding

Problem solving

Customer service

Attention to detail

Fault diagnostics

Adaptability

Formation

Plumbing or electrical qualification

Outils

Driving license

Description du poste

Zip Water UK is seeking a Field Service Technician to work in the Greater London area. You will operate independently in the field services team, delivering a world-class customer experience while on customer sites.

On-site promotion of Zip products and HydroCare services, plus a strong focus on achieving high first-time fix rates and strict adherence to safety guidelines, will be key. A comprehensive induction and ongoing training support your development.