Field Service Engineer | Northampton

TN United Kingdom; Northampton; On-site; GBP 29,000 - 37,000; Full time

Job summary

Join a leading broadband network as a Field Service Engineer, where you will tackle daily challenges and provide exceptional customer service. Enjoy a competitive salary, overtime, and performance-based commission in a supportive environment that values work-life balance. With a 4-day work week and comprehensive benefits, this role offers a unique opportunity to grow and thrive while making a difference in people's lives. If you're motivated, organized, and ready to embrace new challenges, this is the perfect place for you to shine.

Benefits

Company Van

25 Days Annual Leave

Pension Scheme

Wellbeing Benefits

Life Insurance

Healthcare Plans

Qualifications

• Customer-focused individuals with strong problem-solving skills.
• Motivated to help others and build strong relationships.

Responsibilities

• Installations, fault repairs, and customer service expertise.
• Diagnose technical issues and document processes.

Skills

Customer Service

Problem Solving

Organizational Skills

Education

UK Manual Driving Licence

Tools

Field Service Equipment

Job description

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Field Service Engineer- Northampton, Northampton

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Client:

Virgin Media O2

Location:

Northampton, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

efbd117e1756

Job Views:

14

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Salary: £29,000 - £36,200 per year

Postcode Area: NN1, NN2, NN3, NN5, NN6, NN7, NN8, NN9, NN10, NN11, NN12, NN14, NN15, NN16, NN17, NN18, NN29

Join our team of Field Service Engineers (known internally as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.

We’re seeking motivated, customer-focused individuals. No prior experience required; we will train you and assign a mentor to support your success. After training, enjoy a better work-life balance with our 4-day work week (37.5 hours, Monday–Saturday) with shifts of 7.5 and 10 hours.

Every day presents new challenges and learning opportunities.

• Be the expert in installations, fault repairs, and customer service
• Diagnose errors and technical issues, and determine solutions
• Document processes and adhere to company protocols
• Collaborate with the technical team and share information organization-wide

Who we are

Virgin Media O2 is the UK’s fastest broadband network, a leading mobile brand, and one of the country's largest companies. We pride ourselves on diverse, high-performing teams that deliver choice and value, driven by our customer-centric values and ambitions. We can't wait to see what you can do with us.

We are committed to equal opportunities, removing bias and barriers, and fostering an inclusive environment. We encourage you to be authentic throughout your application journey.

Must haves

• A UK Manual driving licence with no more than 8 points

Additional qualities we seek

• An organized, customer-focused individual motivated to help others
• Someone who can build strong customer relationships
• Enjoys problem solving and finding solutions
• Comfortable working at heights and outdoors in all weather conditions

What’s in it for you

We offer benefits that support your well-being and work-life balance, including:

• A salary of £29,000, £2,500+ OTE, plus a company van
• 25 days of annual leave, including your birthday
• A pension scheme with up to 10% matching contributions
• Option to buy or sell up to 5 days of leave
• Wellbeing benefits, including Unmind app, BUPA medical coverage (upgradeable), and critical illness insurance
• Life insurance and healthcare plans
• Support for family needs, including neonatal, maternity, paternity, and carers leave