Field Service Engineer North West

Agfa-Gevaert; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic global organization as an X-Ray Field Service Engineer, where you will play a crucial role in delivering technical support and maintenance for cutting-edge radiology imaging products. This position offers the opportunity to work independently while traveling to various healthcare facilities, ensuring customer satisfaction and the optimal performance of our products. With a history of innovation and a supportive management structure, this role promises a friendly work environment and a chance to grow within a dedicated team. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Competitive salary and benefit package

Supportive management structure

Dynamic work environment

Friendly work environment

Qualifications

• HNC or ONC degree in relevant fields or equivalent experience required.
• Strong problem-solving and customer care skills are essential.

Responsibilities

• Provide technical support, maintenance, and repair services for imaging products.
• Travel to customer sites and ensure optimal performance of products.

Skills

Problem-solving skills

Customer care skills

Self-motivation

Team player

Education

HNC or ONC degree in electromechanics, electronics, or computer science

Experience in a similar role

Tools

ICT/electrical equipment

Job description

As an X-Ray Field Service Engineer, you deliver technical support, maintenance, and repair services for Agfa Radiology imaging products. You will be based from home and you will be responsible for the installation, commissioning, maintenance, and servicing of imaging equipment and associated ICT/electrical equipment. You travel to our customer sites, such as hospitals, clinics, and laboratories, to ensure the proper functioning and optimal performance of our products. You act as a liaison between Agfa Radiology Solutions and our customers, ensuring customer satisfaction and timely resolution of technical issues.

Tasks

1. Problem-solving in a responsible and methodical manner whilst carrying out effective customer care skills to ensure customer satisfaction.
2. Produce accurate and sufficiently detailed reports to ensure that the customer is kept informed about the work and to satisfy H&S compliance record keeping.
3. Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.
4. The ability to manage your own schedule when required for field-based installations, corrective actions, upgrades, and preventative maintenance.
5. Returning of equipment and parts in a compliant timely manner to ISO and WEEE procedures.

Profile

1. You have an HNC or ONC degree in electromechanics, electronics, computer science, or equivalent, or you have at least a few years’ experience in a similar role.
2. You have excellent problem-solving skills.
3. You have experience in working in a medical environment.
4. You have a valid driving licence cat B.
5. Willingness to travel to customers on a daily basis.
6. You are a team player.
7. You have strong self-motivation.

What we offer now and in the future

1. A dynamic global organisation with a history of innovation and strong product portfolio.
2. A challenging environment combined with a supportive management structure.
3. A competitive salary and benefit package.
4. A friendly work environment surrounded by dedicated and professional colleagues.

Interested?

Have you gotten excited by this brief description? Then you're in the right place. We understand that a job is more than just a few bullet points. That is why we would like to talk to you personally to give you more insight into your tasks, responsibilities, and growth opportunities within our company. So don't hesitate and respond immediately!