Field Service Engineer Medical imaging equipment

Avance Consulting; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading consulting firm is seeking a Delivery Lead for IT & Non-IT recruitment in the UK & EU region. The role involves creating programs to improve customer satisfaction, providing technical support, and ensuring the success of product installations. The ideal candidate should have experience in medical imaging equipment, excellent customer service skills, and the ability to work independently. This is a full-time position based in Birmingham with opportunities for travel.

Qualifications

• 3 years of experience servicing/installing medical imaging equipment (CT & Nuclear preferred).
• Experience in handling computers, SW installations, and upgrades.
• Able to work independently with a strong sense of customer service.

Responsibilities

• Create/execute resources and programs to enhance customer satisfaction.
• Provide onsite and phone support for issues related to software and clinical applications.
• Engage necessary resources for timely problem resolution.

Skills

Customer service

Troubleshooting electrical/electronic equipment

Interpersonal skills

Job description

Delivery lead - IT & Non-IT recruitment UK & EU region

Job Description

Position Responsibilities

• Field Service Engineer will create/execute resources and programs to continuously improve installed base customer satisfaction and loyalty and provide excellent field service support for DSPECT and VERITON-CT. The Engineer will also have direct input to the Director of Service, Operations and engineering teams. This input is critical to further enhance product reliability, operability, and serviceability on a global basis.
• Provide onsite support and phone support to field service organization problems and product issues related to software, firmware, networking and their clinical applications
• Take personal ownership of the customer experience. Facilitate customer satisfaction through initiation of problem resolution and escalation.
• Engage the necessary resources for problem resolution in a timely fashion.
• Directly communicate and build rapport with customers as required. Follow up with customers to ensure all issues are resolved.
• Support new product introductions and first of kind installations
• Responsible for status reporting to internal/external customer support teams
• Participate as a technical resource and or customer advocate as needed
• Provide technical support to sales and applications as needed
• Improve productivity by highlighting deficiencies and recommending change in tools, training, and processes
• Reports to Director of customer service

Experiences, Knowledge, Skills, and Abilities

• Experience servicing and troubleshooting electrical/electronic equipment
• 3 years of experience servicing/installing medical imaging equipment CT & Nuclear preferred
• Basic skills and qualifications with handling computers SW installations and upgrades, electronic-mechanic assembly
• Able to work independently
• Approximately 30% travel by air
• Typical service area within 100 miles of metro region
• Strong sense of customer service with excellent interpersonal skills

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service
• Industries: Medical Equipment Manufacturing