Field Service Engineer (m/f/d)

Bruker; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A global technology leader in the UK seeks a Field Service Engineer to provide expert installation, maintenance, and support for mass spectrometry instruments. The role requires university-level education in relevant fields and practical experience with mass spectrometry. Candidates must be fluent in English, ideally have German skills, and be prepared for extensive travel across the EMEA region. A professional appearance and ability to build customer trust are essential.

Qualifications

• University education in relevant technical fields required.
• Experience with mass spectrometry and ability to resolve service issues is advantageous.
• English fluency necessary; German is desirable.

Responsibilities

• Installation, maintenance, and service of instrumentation.
• Provide customer training and support.
• Travel frequently within EMEA for installations.

Skills

Practical experience with mass spectrometry instrumentation (MALDI, ESI, HPLC)

Ability to diagnose service problems

Good computer literacy

Effective communication in English

Technical skills and analytical thinking

Outgoing and relationship-building

Education

University education in chemistry, biochemistry, biomedical engineering, or biomedicine

Tools

Mass Spectrometry instrumentation

Job description

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 11,000 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. Please visit www.bruker.com.

The function of the Field Service Engineer (m/f/d) is to provide hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding, and customer support in respect to the company’s products, such as state of the art Mass Spectrometry instrumentation and technological solutions for the academic, clinical, government and industrial research markets and users across a wide applications field.

Responsibilities

Working as a member of the Service Team involved in the installation, maintenance, service, and solution support of our range of instrumentation, duties will include:

• Familiarise with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory
• Liaise with customers and colleagues in the site planning process prior to installation
• Inspect, install, set up, test, and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
• Carry out breakdown and planned maintenance at customers’ sites as part of a team, with rapid response where necessary
• Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis
• Carry out procedures necessary to validate systems to certifiable standards
• Provide technical input to the sales team in non-routine sales cases
• Readiness for very frequent foreign trips (willingness to travel up to 80% of total working time)
• Regular travel within the whole EMEA region is an essential part of the job

Qualifications

• University education in the areas of chemistry, biochemistry, biomedical engineering, or biomedicine
• Practical experience with mass spectrometry instrumentation (MALDI, ESI, HPLC) would be an advantage
• Ability to diagnose causes of malfunction and to actively resolve customers’ service problems
• The capacity to take on responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
• Good computer literacy, including familiarity with data system hardware and industry standard operating systems
• The ability to communicate effectively in English, with German as a nice to have
• Technical skills and the ability of analytical thinking
• Outgoing and good at building relationships through inspiring trust and confidence
• A professional image and a very high standard of personal presentation
• The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
• Current and valid driving license
• Valid working visa/permission in the EU
• No visa restriction preventing travel in the EU

If you are interested in working with us, please send your CV in English.