Field Service Engineer - Industrial Cleaning Equipment Pro

ICE - Industrial Cleaning Equipment; Glasgow; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Private healthcare

21 days annual leave + bank holidays

Enhanced pension

Life assurance 2x salary

Bonus after years of service

Discount and wellbeing portal (ICECube

Holiday buy back

Job summary

ICE - Industrial Cleaning Equipment is seeking a Field Service Engineer to diagnose, service and repair a range of industrial cleaning equipment across customer sites in the UK. You will manage diagnostics, parts ordering, and data entry in our central SSP system, while prioritising safety and customer satisfaction.

The role requires a full UK driving licence and a strong mechanical-electrical skillset, with experience in troubleshooting and maintenance of vacuums, washers, scrubbers and related

Qualifications

• Full UK driving licence essential.
• Experience diagnosing, servicing, and repairing industrial cleaning equipment.
• Strong understanding of mechanical, hydraulic, pneumatic and electrical systems.
• Ability to interpret manuals, schematics and diagrams to troubleshoot effectively.
• Excellent problem-solving and communication skills.
• Ability to document service activities accurately.

Responsibilities

• Provide quality support to customers through courteous communication.
• Attend repairs within contracted SLAs and complete on-site service.
• Update all jobs in SERVICESMARTPro (SSP) with accurate data.
• Order parts via the SSP system to complete breakdowns.
• Perform scheduled maintenance and PA tests (PA Test) as instructed.
• Maintain high standards of service and safety compliance.

Skills

Driving licence

Mechanical aptitude

Troubleshooting

Customer service

Communication skills

IT skills

Tablet proficiency

Education

Certified Industrial Maintenance Mechanic

Certified Maintenance & Reliability Professional

Tools

SSP (SERVICEMARTPro) database

Diagnostic instruments

Hand tools

Power tools

Job description

ICE - Industrial Cleaning Equipment is seeking a Field Service Engineer to diagnose, service and repair a range of industrial cleaning equipment across customer sites in the UK. You will manage diagnostics, parts ordering, and data entry in our central SSP system, while prioritising safety and customer satisfaction.

The role requires a full UK driving licence and a strong mechanical-electrical skillset, with experience in troubleshooting and maintenance of vacuums, washers, scrubbers and related