Field Service Engineer II (LSG) Scotland

ThermoFisher Scientific; Glasgow; On-site; GBP 38,000 - 52,000; Full time

Job summary

Thermo Fisher Scientific in the United Kingdom is seeking a Field Service Engineer II to install, maintain and repair advanced analytical instruments across research, industrial, and healthcare settings. You will diagnose issues to assembly level, train customers on equipment operation and document service activities.

A valid driving license and willingness to travel 50–75% are required. The role offers a path for technical growth within a global leader in scientific solutions, with

Qualifications

• 2 years of hands-on experience installing, troubleshooting and repairing complex analytical instruments.
• Experience in Flow Cytometry would be an advantage.
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to assembly level.
• Excellent customer service and communication skills, both written and verbal.

Responsibilities

• Install, maintain, troubleshoot and repair complex analytical instruments.
• Provide excellent customer service across research, industrial and healthcare settings.
• Document service activities and prepare detailed reports.
• Travel up to 50-75% within assigned territory.

Skills

Electronics troubleshooting

Mechanical troubleshooting

Customer service

Time management

Technical documentation literacy

Problem solving

Independent work

Education

Electronics/Engineering/Physics/Chemistry degree

Tools

Microsoft Office

Service management software

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

REQUIREMENTS:

• 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments. Experience in Flow Cytometry would be an advantage.
• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
• Additional relevant certifications are advantageous
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to assembly level
• Excellent customer service and communication skills, both written and verbal
• Strong organizational and time management capabilities
• Proficiency with Microsoft Office suite and service management software
• Ability to read and interpret technical documentation and schematics
• Valid driver's license and ability to travel up to 50-75% within assigned territory
• Physical ability to lift up to 50 lbs and work in various laboratory environments
• Proficiency in English required; additional languages beneficial
• Strong problem-solving abilities and capacity to work independently
• Adherence to safety protocols and quality standards
• Ability to respond to customer needs with short notice
• Ability to effectively train and support customers on equipment operation
• Experience documenting service activities and preparing detailed reports
• Demonstrated success in meeting customer satisfaction goals

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.