Field Service Engineer - Grant Handling

GHL LIFTRUCKS LIMITED (GBR); Waverley; On-site; GBP 28,000 - 42,000; Full time

Job summary

Aprolis UK is seeking an experienced field service technician to carry out routine maintenance and repairs on forklift trucks at customer sites across the region. You will diagnose faults, carry out repairs, and ensure safety and quality standards are met, while maintaining strong customer relationships.

You will plan workload with the Service Coordinator, manage van stock and tools, and keep documentation up to date.

Responsibilities

• Proceed to customer's premises as advised, report to the customer's contact, locate equipment, diagnose fault, inform Service Coordinator and the customer of the approximate time of completion, rectify faults as required, and ensure the machine is left safe and to the customer's satisfaction.
• Carry out routine maintenance as directed, ensuring service parts are available prior to attending site, and highlight all quoted work with the customer.
• Liaise with customers on site to obtain agreement for follow-up repairs or work, and provide verbal estimates in conjunction with the Service Manager.
• Minimise non-recoverable travel time by planning workload with Service Control and maintaining van stock and tooling.
• Submit detailed Parts Requisitions or provide sufficient information by phone to obtain parts timely.
• Work mostly without supervision, in a safe manner, and inform your manager if assistance is needed.
• Keep the Coordinator/Supervisor informed of activities and estimated completion times for workload planning.
• Maintain van tooling and spares stock, keeping the van clean and tidy inside and out.
• Report defective tooling or equipment to the Service Manager immediately.
• Project a positive image of Aprolis Group, wear company uniform, drive courteously, and respect other road users.
• Complete all Service Reports and documentation before leaving site and obtain customer signatures on Job Sheets; send documentation to the Service Office promptly.
• Ensure overtime is authorised and corresponds to Time Sheet/Job Sheet declarations.
• Maximise on repairs to customer trucks, acting with integrity.
• Ensure forklift trucks are serviced to manufacturer recommendations.
• Be proactive in maintaining fleet trucks and minimising costs where possible.
• Attend Internal/External training courses as required to meet Business and Health & Safety requirements.
• Perform any other reasonable duties within the scope of knowledge, skills and ability.

Job description

As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it. Our values are: Entrepreneurship Courage Respect Friendliness

Job Description Summary

JOB PURPOSE: To carry out routine maintenance and repairs to long/short term machines and customers owned equipment. Ensuring best practice with quality and professionalism are met at all times and to maintain customer satisfaction.

Job Description CORE ACTIVITIES

• Proceed to customer's premises as advised, report to the customer's contact, locate equipment, diagnose fault, once the fault has been diagnosed inform Service Coordinator and the customer of the approximate time of completion. Rectify any faults as required by the customer, ensuring that the machine is left operating in a safe condition, and that the work has been carried out to the customer's satisfaction.
• To carry out routine maintenance as directed ensuring that all necessary service parts are available prior to attending customers site, all quoted work to be highlighted by liaison personally with the customer.
• To liaise directly with the customers whilst on site to endeavour to obtain their agreement to proceed with any follow up repairs or other work that may be required following a service or repair, to obtain a valid purchase order number where necessary authorising such a repair. It may be necessary to provide verbal estimates in conjunction with the Service Manager.
• To keep non-recoverable and unnecessary travel time to a minimum by: Liaising and communicating with Service Control Department. Proactively participating in planning workload. Establishing/maintaining appropriate level of van stock/tooling (in conjunction with the Service Supervisor and/or any other Manager)
• To submit detailed and a correctly completed Parts Requisition or when making requests by phone provide sufficient information as may be required to enable parts to be obtained accurately and in a timely manner.
• To work mostly without supervision by using your own initiative, in a safe manner as laid down by the Health and Safety at Work Act, advising your manager if you need assistance.
• Ensure that Coordinator/Supervisor is kept informed of your activities and the estimated time required to complete any work so that they can plan the workload of Service Department and update the customer accordingly.
• Ensure that your van tooling and spares stockholding is maintained, and van kept clean and tidy both inside and outside to a known standard.
• To ensure that any defective tooling or equipment is brought to the immediate attention of the Service Manager.
• Project a positive image of yourself and Aprolis Group to the customer at all times, always wearing your company uniform ensuring that it is cleaned to a known standard and ensure you drive company vehicles courteously at all times and respect other road users.
• Ensure that all Service Reports and documentation is completed properly before leaving site, obtain customers signature on Job Sheet always.
• Ensure that all documentation including completed Job Sheets are sent into the Service Office immediately on completion and hard copies handed in weekly or when requested and that Time Sheets are sent to the branch daily.
• Ensure that all overtime is authorised and matches Time Sheet/Job Sheet declaration.
• Ensure that you take every opportunity to maximise on repairs to customer trucks, always acting with integrity.
• Ensure forklift trucks are serviced to the standards as directed by the manufacturers recommendations.
• Be proactive in your approach when maintaining fleet trucks ensuring that all repairs are carried out in a timely manner, minimising costs when possible.
• Attendance at Internal/External training courses at other locations to meet with Business and Health & Safety requirements.
• To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability.

By joining Monnoyeur, you'll be part of a team that empowers you to take initiative, values your unique perspective and encourages you to drive positive change while respecting our values of Entrepreneurship, Friendliness, Courage and Respect.

We cultivate a culture that fosters innovation, teamwork and growth through our ILEAD leadership principles - Inspire, Link Up, Empower, Care and Deliver.

Our workplace is an inclusive and supportive environment that celebrates diversity and equal opportunity.

Rooted in our Diversity Charter, signed by our CEO Philippe Monnoyeur in 2020, our social and human resources policies focus on fostering a non-discriminatory environment where every individual can thrive.