Field Service Engineer - Earthmoving - Bathgate

TN United Kingdom; Bathgate; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated Field Service Engineers to join their growing team in Bathgate. This role involves maintaining and repairing earthmoving machinery, ensuring high-quality standards and customer satisfaction. You will play a crucial role in enhancing customer confidence and driving repeat business through exceptional service. With opportunities for professional development and comprehensive benefits, this position is perfect for those looking to advance their careers in a dynamic environment. If you are passionate about engineering and customer service, this is the opportunity for you!

Benefits

Competitive Wages

Development Opportunities

Comprehensive Benefits

Paid Annual Leave

Qualifications

• Completion of a recognised apprenticeship in a related industry.
• GCSE passes in Mathematics and English.

Responsibilities

• Perform servicing, inspection, and repair of earthmoving machinery.
• Diagnose specific fault issues and take appropriate action.
• Maintain a clean and safe working environment.

Skills

Field Service Engineering

Customer Service

Fault Diagnosis

Safety Compliance

IT Literacy

Education

Recognised Apprenticeship (NVQ Level 3)

GCSE in Mathematics

GCSE in English

Job description

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Client:

Liebherr Group

Location:

Bathgate, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

26d8840e31ee

Job Views:

15

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Due to growth in our Earth Moving Aftersales department we are looking for customer focused Field Service Engineers to join our team in Bathgate.

As a Field Service Engineer at Liebherr-Great Britain you will carry out maintenance and repair work on our products both at customer sites and onsite at Liebherr ensuring high quality standards and optimised repair time. You will play a crucial role in Liebherr-Great Britain’s success by increasing customer confidence and repeat business whilst striving to champion the company’s key results areas; Business Performance, Customer Focus, People and Teamwork and Leadership.

Responsibilities

• Carry out, servicing, inspection and repair of earthmoving machinery and equipment at customer premises or on site or if required at the appropriate depot.
• Diagnose specific fault issues and action appropriately.
• Return all warranty and other return parts cleaned and on time ensuring correct processes for packing and labelling.
• Ensure all service information is read, understood and filed.
• Correctly file all service manuals and that they are consistently updated.
• Undertake all work strictly in compliance with manufacturer guidelines and recommendations.
• Escalates the appropriate action in relation to broken or damaged company equipment.
• Develops an effective working relationship with the support team at the depot and can support others where required.
• Maintains a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems.
• Supports the roles of others ensuring administration and paperwork is completed effectively and on time as and when required.
• Develops outstanding rapport and relationships with all customers.
• Coordinates with the customer ensuring that customer needs are understood and that a flexible approach is adopted to meeting their needs.
• Works with the customer in mind, making sure that quality work standards are maintained consistently and that post work, the repair site is clean and left in a condition that satisfies the customer.
• Works in accordance with the company quality assurance guidelines.
• Is able to effectively contribute in recognising and improving work processes so as to drive greater efficiency.
• Ensures that self-image is a key contributor to promoting company business, and maintains both personal image and vehicle condition and cleanliness to an exceptional standard at all times.
• Any other duty as required by management commensurate with the post.
  

Your Profile

The Successful Candidate Will Require The Following

• Satisfactory completion of a recognised apprenticeship in a related industry to NVQ level 3 or equivalent
• GCSE passes grades A-C in Mathematics and English
• Able to demonstrate previous experience in a similar role and/or industry
• Flexible approach to work
• Ability to use own initiative
• Computer literate and able to demonstrate uses of IT relevant to role
• Be able to travel UK & Ireland and overseas as required to support business requirements.

Our Offer

• Competitive wages
• Development opportunities through OEM training
• Comprehensive benefits and employer paid premiums from day one
• Paid annual leave
• And much more!

One Passion. Many Opportunities.

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.