Field Service Engineer – Diagnostics & Lab Automation

BD Mexico; Winnersh; On-site; GBP 43,000 - 50,000; Full time

Job summary

Waters Advanced Diagnostics is seeking a Field Service Engineer to support NHS and private microbiology labs across Oxfordshire, Cheltenham, Gloucester, Swindon M4 corridor and surrounding areas. You will install, commission and service a range of instruments including molecular diagnostics and cytology systems.

You will maintain strong customer relationships, diagnose hardware and network issues, and report via an iPad app. A relevant electrical/electronic qualification is essential.

Qualifications

• Electrical/electronic qualification required.
• Experience with IT networking and Windows operating systems.
• Strong diagnostic and fault-finding capability in complex hardware.

Responsibilities

• Commission and install instrumentation to agreed timescales and specifications.
• Perform preventive maintenance to planned schedules and quality standards.
• Independently complete corrective service actions while following guidelines and procedures.
• Deliver an exceptional customer experience through clear communication and rapid response.
• Produce accurate service reports using an iPad-based application.
• Manage consignment and car stock to ensure availability and accuracy.

Skills

Electrical Engineering

Electronic Engineering

Electronic Technology

Information Technology (IT)

IT Networking

Windows OS

System Installations

Software Installations

Education

Electrical/Electronic qualification (HNC/HND/City & Guilds)

Job description

Waters Advanced Diagnostics is seeking a Field Service Engineer to support NHS and private microbiology labs across Oxfordshire, Cheltenham, Gloucester, Swindon M4 corridor and surrounding areas. You will install, commission and service a range of instruments including molecular diagnostics and cytology systems.

You will maintain strong customer relationships, diagnose hardware and network issues, and report via an iPad app. A relevant electrical/electronic qualification is essential.