Field Service Engineer - Covering Postcode BN

Vaillant Group UK; East Ham; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Company van

Fuel card

Uniform

Specialist tools

Tablet

Mobile phone

25 days holiday

Bank holidays

Bonus opportunities

Pension scheme

Death in service

Private health care

Job summary

Vaillant Group U.K. Ltd is seeking a Service Engineer to perform servicing and repairs on Vaillant products. You will fault-find on breakdowns, perform system repairs, and uphold high levels of customer service while meeting KPI targets to support the Sales team.

Applicants should hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates, with a strong technical knowledge of domestic gas products. A flexible, adaptive approach and willingness to grow into renewable and commercial technologies are

Qualifications

• Hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates.
• Excellent customer service skills.
• Strong technical knowledge of domestic gas range products.
• Flexible and adaptable to exceed customer expectations.
• Field engineering background with interest to grow skills and knowledge.

Responsibilities

• Carry out servicing and repairs on Vaillant Group brand products.
• Fault finding on breakdown call outs and system repairs.
• Provide customer service excellence at every opportunity.
• Work towards KPIs to support the Sales Department.
• Follow procedures set by Field Service and support Field Sales initiatives.
• All activities supported by a team of Operational Support Technicians and training department.

Skills

Gas certificates

Customer service

Technical knowledge

Adaptability

Job description

Company: Vaillant Group U.K. Ltd Location: South East-GBR Country: United Kingdom (GB) Brand: Vaillant
Contract type: Permanent Working time: Full-time

What We Achieve Together

• Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products.
• This role will include fault finding on breakdown call outs and system work repairs.
• Providing Customer Service Excellence at every opportunity.
• Working towards KPI’s to support our Sales Department.
• Following procedures and processes set by Field Service and support Field Sales Initiatives.
• All activities above will be supported by a well-established team of Operational Support Technicians and training department.

What Makes Us Successful Together

• The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live in postcode area BN.
• Excellent customer service skills are essential for this role.
• A high level of technical knowledge of the domestic gas range of group products and have effective communications and IT skills.
• An extremely flexible and adaptable approach is required to ensure our customer’s expectations are exceeded.
• This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence.
• The candidate must have an interest to grow their skills and knowledge to carry out work on any developing future technologies such as Renewable and Commercial products.

What You Can Count On

• We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available. (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone)
• Work-life-balance – We offer you the opportunity to start and end your working day on your doorstep.
• For your convenience, any spare parts you need are delivered securely, direct to you.
• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.

What Makes Us Special

We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.

You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.

Become part of the Vaillant Group and help us shape the future of heating!

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.

Your Contact:

Amanda Smith

[phone]