Field Service Engineer - Covering Postcode SO

Vaillant Group; City Of London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Company Van

Fuel card

25 days holiday plus bank holidays

Generous pension scheme

Subsidised private health care

Job summary

Vaillant Group in the City of London seeks a Field Service Engineer to carry out servicing and repairs on gas heating products. The role requires technical knowledge and several gas certificates, emphasizing customer service skills. Benefits include a company van, flexible working arrangements, and a generous pension scheme, along with 25 days of holiday. Ideal candidates should be highly motivated and adaptable, ready to engage with current and future technologies.

Qualifications

• Hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates.
• Must have excellent customer service skills.
• Possess technical knowledge of domestic gas range products.

Responsibilities

• Carry out servicing and repairs on Vaillant Group brand products.
• Perform fault finding on breakdown call outs.
• Provide customer service excellence at every opportunity.

Skills

Customer service skills

Technical knowledge of domestic gas products

Effective communication skills

Flexibility and adaptability

Education

CCN1, HTR1, CENWAT1 & LPG ACS gas certificates

Tools

Tablet

Mobile phone

Company Van

Job description

Field Service Engineer - Covering Postcode SO

Company Details

Company: Vaillant Group U.K. Ltd
Location: South East-GBR
Country: United Kingdom (GB)
Brand: Vaillant

Contract

Type: Permanent
Hours: Full-time

Responsibilities

• Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products.
• This role will include fault finding on breakdown call outs and system work repairs.
• Providing Customer Service Excellence at every opportunity.
• Working towards KPI’s to support our Sales Department.
• Following procedures and processes set by Field Service and support Field Sales Initiatives.
• All activities above will be supported by a well‑established team of Operational Support Technicians and training department.

Qualifications

• The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area.
• Excellent customer service skills are essential for this role.
• A high level of technical knowledge of the domestic gas range of group products and have effective communications and IT skills.
• An extremely flexible and adaptable approach is required to ensure our customer’s expectations are exceeded.
• This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence.
• The candidate must have an interest to grow their skills and knowledge to carry out work on any developing future technologies such as Renewable and Commercial products.

Benefits

• We provide our Service Engineers with state‑of‑the‑art equipment to enable them to have the best working conditions available. (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone)
• Work‑life‑balance – We offer you the opportunity to start and end your working day on your doorstep.
• For your convenience, any spare parts you need are delivered securely, direct to you.
• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.

About Our Company

We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy‑saving solutions.

You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this everyday. As an international team, we take responsibility – for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.

Become part of the Vaillant Group and help us shape the future of heating!

EEO Statement

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.

Your Contact

Amanda Smith
[phone]