Field Service Engineer – Coffee Equipment & On-site Service

Costa Coffee; Chester; On-site; GBP 31,590 - 38,610; Full time

Benefits offered by this job

Access to the Coca-Cola share scheme

Up to 10% annual bonus

High spec Ford van for business and personal use

50% discount on food and drinks

Matched pension scheme

Financial Support Fund for team members

Job summary

A leading coffee brand is seeking a Field Service Engineer in Chester & North Wales. This full-time role involves diagnosing and repairing equipment to ensure customer satisfaction. Ideal candidates will have experience in electrical or mechanical engineering and possess strong communication skills. The position offers training and a supportive work environment, with competitive salaries and benefits.

Qualifications

• An agile worker assuredly managing repairs or replacements of equipment.
• Maintains high customer service standards through effective communication.
• Demonstrates efficiency in ensuring equipment operates effectively.

Responsibilities

• Diagnose faults and undertake repairs or replacements.
• Communicate issues effectively through escalation points.
• Ensure first-class customer service for partners.

Skills

Experience using service equipment in an electrical or mechanical engineering role

Ability to stay calm under pressure

Expertise in diagnosing faults

Job description

A leading coffee brand is seeking a Field Service Engineer in Chester & North Wales. This full-time role involves diagnosing and repairing equipment to ensure customer satisfaction. Ideal candidates will have experience in electrical or mechanical engineering and possess strong communication skills. The position offers training and a supportive work environment, with competitive salaries and benefits.