Field Service Engineer - CCTV & Access Control

Johnson Controls; Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Johnson Controls is seeking a Systems Engineer to deliver exceptional engineering services for CCTV, Access Control and Intruder Alarm systems across high-profile sites. You will own maintenance, service delivery, and coordinate with customers to ensure top-tier outcomes.

You will work independently and as part of the Services and Maintenance Team, supporting multi-site deployments, handling technical fault responses, and participating in 24/7 on-call coverage as required.

Qualifications

• Experience with integrated enterprise-level systems including CCTV, Intruder Alarm Systems, Perimeter Detection, Access Control and Video Intercom Systems.
• Hands-on experience with Genetec, Gallagher, Milestone, FLIR Latitude, ProWatch and Commend.
• Experience with high-end CCTV cameras (Bosch, Axis, Optical/Thermal imaging) and Grade 3 Intruder Alarm installations (Galaxy, Texecom).
• Familiarity with Senstar Omnitrax/Fibre Patrol and Fibre Optic systems is desirable.
• Excellent communication skills, both internally and externally with customers.
• Self-motivated, able to work independently and with a team.

Responsibilities

• Provide engineering services across CCTV, Access Control and Intruder Alarm systems to customers.
• Take ownership of engineering service activities, planned and preventive maintenance, and call-outs.
• Coordinate between internal teams and customers, maintaining clear communication and accurate paperwork and billing records.
• Contribute to the Services and Maintenance Team with proactive problem-solving and customer support.
• Occasionally participate in an on-call rota to provide 24/7 engineering support.

Skills

Integrated enterprise systems

Excellent communication skills

Self-driven

Willing to travel

Tools

Genetec

Gallagher

Milestone

FLIR Latitude

ProWatch

Commend

Job description

Johnson Controls is seeking a Systems Engineer to deliver exceptional engineering services for CCTV, Access Control and Intruder Alarm systems across high-profile sites. You will own maintenance, service delivery, and coordinate with customers to ensure top-tier outcomes.

You will work independently and as part of the Services and Maintenance Team, supporting multi-site deployments, handling technical fault responses, and participating in 24/7 on-call coverage as required.