Field Service Engineer

Millbrook Group Ltd; North Kesteven; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

33 days holiday incl. bank holidays +

Pension scheme

Life assurance

Rewards scheme

Job summary

Millbrook Healthcare is seeking a Field Service Engineer to join our Sleaford Wheelchair Services team. You will repair, service and maintain manual and powered wheelchairs, visiting service users at home or in care facilities across Lincolnshire.

You will record repairs with handheld scanners, support warehouse tasks as needed, and bring a proactive, customer‑focused approach to enhancing patient care. A valid UK driving licence and practical fault‑finding skills are essential.

Qualifications

• Hand tools experience preferred for bench work and repairs.
• Full UK driving licence held for at least 3 years.
• Strong customer service skills with an empathetic approach.
• Able to diagnose faults and perform repairs on wheelchairs.

Responsibilities

• Deliver, repair, service and maintain manual and powered wheelchairs and accessories.
• Complete paperwork and servicing records using handheld scanners.
• Assist with warehouse duties including stock takes when required.
• Travel to service users' homes or care facilities across Lincolnshire to perform duties.

Skills

Hand tools

Driving licence

Customer service

Job description

We are currently looking for a Field Service Engineer to join the team within our Sleaford Wheelchair Services. This position plays a crucial role in helping to transform the lives of those in need.

We are a fast growing business and leading provider of Healthcare Service solutions including Wheelchair Services. We work closely with NHS and Social Care Organisations providing a complete outsourced wheelchair service that significantly reduces costs, delivers better quality and an enhanced patient experience.

You will deliver, repair, service and maintain both manual and powered wheelchairs and accessories for our service user's across Lincolnshire, whether that be in their own home or other associated location such as care homes and hospital settings. You will complete associated paperwork concerning repairs and servicing, accurately recording on a daily basis using handheld scanners. This role may also require you to assist with warehouse duties including annual and interim stock takes as necessary.

A confident user of bench and/or hand tools

• Warehouse and wheelchair experience highly desirable but not essential as training will be provided
• Strong customer service skills with an empathetic approach
• Can do attitude with natural engineering/fault finding abilities
• You must have held a full UK driving licence for at least 3 years

Monday to Friday 8:00am to 5:00pm

• Up to 33 days holiday (including bank holidays) plus optional 5 unpaid days
• Company Pension Scheme
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success.

• Care and respect for our colleagues and service users
• Accountable and proud
• Ready to learn and grow
• Enhance our service users' lives
• Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.