Field Service Engineer

TN United Kingdom; Warrington; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their team in Warrington. This role focuses on delivering exceptional service to customers while actively seeking revenue opportunities. You will be responsible for servicing and repairing construction equipment, utilizing advanced diagnostic skills to identify issues and provide solutions. With a strong emphasis on customer satisfaction and technical excellence, this position offers a competitive salary and a comprehensive benefits package, including 25 days of annual leave, life assurance, and wellness support. If you are passionate about engineering and customer service, this is the perfect opportunity for you.

Benefits

25 days annual leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x annual salary

Yulife – Wellbeing App

Financial/Physical/Mental Health Counselling

Free Will writing service

24/7 Doctor access

Healthshield – Cashplan

Qualifications

• Experience in repair and maintenance of heavy construction plant.
• Ability to understand technical literature and systems.

Responsibilities

• Service and repair Volvo construction equipment and miscellaneous equipment.
• Identify mechanical problems using technical knowledge and diagnostics.

Skills

Advanced diagnostic skills

Troubleshooting skills

Communication skills

Problem-solving skills

Attention to detail

Reliability and trustworthiness

Education

Formal engineering qualification in Plant Maintenance

NVQ 3/C&G

Tools

Computerized diagnostic equipment

Tablet for electronic reports

Job description

We are looking for a Field Service Engineer to be based from our Warrington Depot, covering Warrington and Cheshire.

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.

What you will be doing:

• Service and repair Volvo construction equipment or miscellaneous equipment.
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
• Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
• Work in line with quotations and time guides, highlighting to management where additional work may be required.
• Ensure software updates are installed as new versions are released.
• Complete tablet inputs, electronic reports and timesheets in ‘real time’ providing comprehensive details of the work undertaken.
• Order parts for your work as necessary and return parts in a clean condition at the time of job completion.
• Able to work overtime as and when required and to honour reasonable call out requests.
• Attend any relevant product or systems training courses.

Requirements

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

• A formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics or related discipline (i.e. NVQ 3/C&G).
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
• Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS.
• Ability to communicate efficiently with colleagues, management and customers.
• Work with a cost-conscious mindset to ensure maximum profitability.
• Ability to problem solve and a high level of diagnostic skills.
• Confident using computer systems and Outlook.
• High levels of attention to detail.
• Conscientious in all aspects of the job.
• Highly responsible, reliable, honest and trustworthy.
• Ability to understand technical literature/systems.
• Experience of Welding and Fabrication.

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

• 25 days annual leave + Bank Holidays.
• Cycle to Work Scheme.
• Life Assurance 4 x annual salary.
• Yulife – Wellbeing App offering discounts and vouchers.
• Financial/Physical/Mental Health Counselling and Coaching sessions.
• Free Will writing service.
• EAP, which includes 24/7 Doctor access.
• Healthshield – Cashplan for all employees.