Field Service Engineer

Hitachi, Ltd.; Stone; On-site; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Inclusive Work Environment

Career Growth

Supportive Team

Work-Life Balance

Competitive Benefits

Job summary

Hitachi Energy is seeking a Field Service Engineer to travel across the United Kingdom, engaging with customers to maintain or exceed service expectations. You will be on an 'on call Rota' delivering emergency call-out services within a collaborative engineering team focused on innovative solutions.

The role emphasizes responding to customer needs, supporting sales, and preparing technical specifications and risk assessments while ensuring safety and quality management compliance.

Qualifications

• Proven experience in the industry with a desire to experience nationwide site work.
• Knowledge of SCADA & RTU’s.
• Basic knowledge of power transmission and distribution protection solutions.
• Customer focus and fluent in spoken and written English.
• HNC/HND in Electrical Engineering.
• Working Knowledge of communication networks.
• Working knowledge of IEC61850.

Responsibilities

• Maintain the reporting and record system for customer problems, maintenance and fixes.
• Provide technical support to both customers and colleagues in evaluating technical requirements and answering associated technical queries.
• Assist Sales & Tendering to impart customer and site-specific experience and knowledge.
• Preparation of technical & test specifications, test reports.
• Ensure compliance with Quality Management System, Safety Procedures and Accountancy Policies.
• Help to maintain customer spares and customer standby systems.
• Preparation of method statements, risk assessments for onsite work activities.
• Ensure conformity to the Hitachi Energy Electrical safety Management System.
• Understand the environmental risks associated with the business unit.

Skills

SCADA & RTUs

Customer focus

English proficiency

Networking knowledge

IEC61850 knowledge

Education

HNC/HND in Electrical Engineering

Job description

At Hitachi Energy, an exciting opportunity awaits to join the Grid Automation Team as a Field Service Engineer. This role involves contributing to the advancement of power grid technology, impacting the world of power grids positively.

The position entails traveling to various sites across the United Kingdom to engage with customers, ensuring the maintenance or surpassing of their service expectations. As part of the role, you will be on an 'on call Rota' to deliver emergency call-out services to existing customers, fostering a dynamic environment within a supportive engineering team committed to offering innovative solutions to our valued customers.

How you'll make an impact:

• Maintain the reporting and record system for customer problems, maintenance and fixes.
• Provide technical support to both customers and colleagues in evaluating technical requirements and answering associated technical queries.
• Assist Sales & Tendering to impart customer and site-specific experience and knowledge.
• Preparation of technical & test specifications, test reports.
• Ensure compliance with Quality Management System, Safety Procedures and Accountancy Policies.
• Help to maintain customer spares and customer standby systems.
• Preparation of method statements, risk assessments for onsite work activities.
• Ensure conformity to the Hitachi Energy Electrical safety Management System.
• Understand the environmental risks associated with the business unit.

Your background:

• Proven experience in the industry with a desire to experience nationwide site work
• Knowledge of SCADA & RTU’s.
• Basic knowledge of power transmission and distribution protection solutions.
• Customer focus and fluent in spoken and written English
• HNC/HND in Electrical Engineering
• Working Knowledge of communication networks.
• Working knowledge of IEC61850.

What We Offer

• Inclusive Work Environment: We foster a diverse and inclusive workplace where everyone feels valued and respected.
• Career Growth: Enjoy excellent career opportunities in a global company that supports your professional development.
• Supportive Team: Be part of a team with inspiring colleagues who collaborate and support each other.
• Work-Life Balance: We understand the importance of work-life balance and offer flexible working arrangements.
• Competitive Benefits: Receive a competitive salary and pension plan.

More about us

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join Hitachi and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams.
Hitachi Energy complementary strengths, we plan to form a new and stronger global leader in the power sector. Hitachi Energy will have more than 230 years of combined heritage and experience. Join us on this exciting journey.
Talent Partner , Dianne Cooper - [e-mail] will answer your questions on the position.