Field Service Engineer

Eta Projects Ltd; Sheffield; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Holiday allowance 26 days + bank hols

Flexible & Hybrid working

Life insurance 4x salary

Enhanced Pension

Employee Assistance Programme

Job summary

BRUSH Group is seeking a Service Engineer to repair, service, maintain and commission electrical equipment at customer sites worldwide. You will produce risk- and method-based work packages, perform site surveys for costing, and liaise with the Service Manager on overseas jobs.

A strong focus on safety and customer satisfaction is essential. You will bring demonstrable HV distribution knowledge, experience with electrical equipment and design, and the ability to work independently to defined

Qualifications

• HV distribution knowledge with fault-finding experience
• Experience with electrical capital equipment and design
• Qualified to work in hazardous electrical areas
• Ability to interpret high-level technical data
• Ability to work independently and to defined plans
• Strong prioritisation and customer-focused approach

Responsibilities

• Provide frontline product support ensuring customer satisfaction
• Investigate customer issues and develop solutions
• Inspect and verify equipment safety and performance before handover
• Produce detailed work packages with risk and method statements
• Conduct site surveys for costings and reporting
• Coordinate with the Service Manager on overseas assignments
• Offer technical support to existing product engineers
• Perform servicing, repair and upgrades per specifications
• Ensure safe operation in hazardous environments
• Act as customer contact point when needed
• Follow all company policies and safety procedures
• Support and promote company values and behaviours
• Carry out other reasonable duties as required

Skills

HV distribution knowledge

Electrical equipment design

Electrical hazardous area qualified

Technical data interpretation

Initiative and self-motivation

Prioritisation

Customer focus & commercial acumen

Job description

About The Role

Why choose us?

BRUSH Group provides the energy solutions that help power our built world.From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence.

We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050.

What's the role?

The Service Engineer will take responsibility for the repair, maintenance, servicing and commissioning of all Electrical equipment supported by the company at the customers global sites.

Key Responsibilities:

• Provide frontline product support ensuring customer satisfaction
• Investigation of customer issues and development of solutions
• Carrying out inspection/checks on own work as it proceeds and ensuring that the equipment performs satisfactorily and is safe before handing back to the customer
• Produce detailed work packages including risk and method statements for all work
• Carry out site surveys on customers equipment for appraisal / reporting for costings purposes
• Liaise with the Service Manager whilst working on overseas jobs
• Provided technical support for the existing product support engineers
• Carry out in line with our specification product servicing / repair and upgrades
• Be able to work safely within in a hazardous environment and ensure equipment is left in a safe and working manner
• Provide a point of contact for the customer, or their representative
• Comply with all Company policies, procedures and work instructions, including health and safety
• Comply with and promote the Company’s values and behaviours
• Carry out other reasonable duties as requested

What we're looking for:

• Demonstrable knowledge of high voltage distribution and supply equipment with a good level of fault finding and repair knowledge
• Understanding and experience with electrical capital equipment and design
• Qualified to work in an electrical hazardous area and willing to undertake relevant training
• Ability to work with high level technical data with a high level of attention to detail
• Ability to work under own initiative as well as accurately keeping to defined plans and specifications
• Ability to prioritize workload and get it right first time
• Ability to work independently with a good customer focus and commercial acum

What's in it for you?

• Competitive salary
• Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles)
• Flexible and Hybrid working options (role dependant)
• Life insurance – 4 x annual salary
• Enhanced Company Pension scheme
• 24/7 free and confidential Employee Assistance Programme
• GP24 Service – Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions.
• BRUSHRewards – Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself.
• Family friendly policies including Enhanced Maternity/Paternity
• Bike2work scheme
• Long Service Awards
• Developing our people is important to us - we support and encourage development by offering ongoing professional development and training.

About The Company

Baldwin & Francis has been a trusted name in electrical engineering since 1919, earning a reputation for safety, reliability, and innovation that still drives us today.

Baldwin & Francis is proud to be part of the BRUSH Group, a family of engineering and manufacturing companies dedicated to advancing electrical infrastructure, ensuring system resilience, and providing innovative, customer‑focused solutions.

Being part of the Group strengthens our capability, expands our technical expertise, and ensures we continue to deliver high-performance switchgear solutions for modern industries worldwide.