Field Service Engineer

Agfa-Gevaert; Nottingham; Remote; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Dynamic global organization

Challenging environment with supportive management

Competitive salary and benefit package

Friendly work environment

Job summary

A global healthcare technology company in Nottingham is seeking a Field Service Engineer to provide technical support for imaging products. This role involves installation and maintenance of imaging equipment with comprehensive training provided. Candidates should have a relevant engineering degree and be problem-solvers with excellent attention to detail. The position demands a customer-focused approach and the ability to work both independently and as part of a team. A competitive salary and benefits package is offered.

Qualifications

• Degree, HND, or similar in Engineering/Electronics or qualification in ICT/Computer Science.
• Experience of working safely with electromechanical systems is essential.
• Some relevant work experience within a Service Engineer role is advantageous but not essential.

Responsibilities

• Perform technical support for imaging products and equipment.
• Manage own schedule for field installations and maintenance.
• Produce accurate reports to keep the customer informed.
• Manage own schedule for field-based installations, upgrades and maintenance.
• Willingness to travel and work away from home as required.
• Return of equipment and parts in line with ISO and WEEE procedures.
• Engage empathetically in a medical environment.

Skills

Fault finding basic electronics to component level

Excellent analytical skills

Excellent attention to detail

Ability to use initiative

Education

Degree, HND or similar in Engineering/Electronics

Tools

Networking and remote diagnosis software systems

Job description

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This position provides a unique opportunity for a candidate with electrical and/or IT hardware and software qualifications to train to become a fully skilled DR X-ray Field Service Engineer. An FSE performs technical support for Agfa Healthcare’s imaging products. The employee will be based from home and will be trained in‑house to be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment.

The individual must be customer focused at all times, must be prepared to work alone and as part of a team, be able to interact well with colleagues, customers and third party trades in a professional and tactful manner, and in doing so present a positive image of the Company.

Support and training will be provided in all modalities and will involve travel to Germany undergo face to face, hands‑on product training. Travel also required within the UK to shadow skilled engineers and work with installation teams.

This role will suit someone who is keen to use their electrical knowledge to develop a career in the medical equipment industry through a 3‑4 year Development Plan.

Job role & responsibilities:

• Problem‑solving in a responsible and methodical manner whilst carrying out effective customer liaison skills to ensure total customer satisfaction.
• Produce accurate and sufficiently detailed reports to ensure that the customer is kept informed about the work and to satisfy H&S compliance record keeping.
• Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.
• The ability to manage your own schedule when required for field based installations, corrective actions, upgrades and preventative maintenance.
• Flexibility to work away from home as required.
• To manage return of equipment and parts in a compliant timely manner to ISO and WEEE procedures.
• To have an empathy to working within a medical environment.

Qualifications:

• Degree, HND or similar in Engineering/Electronics. Qualification in ICT or Computer Science or qualified by experience/apprenticeship.

Experience:

• Some relevant work experience within a Service Engineer role would be advantageous but is not essential as full training will be given.
• Understanding of networking and remote diagnosis software systems.
• Experience of working safely with electromechanical systems is essential.

Skills:

• Able to fault find basic electronics to component level.
• Excellent analytical skills.
• Excellent attention to detail.
• Ability to use initiative.

Interested?

We would like to talk to you to give you more insight into the content of the role and responsibilities, as personal development opportunities within our company. Start the conversation now by applying online today!

What we offer now and in the future:

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.

Diversity and Inclusion:

At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promote a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.

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Electronics Engineer, Maintenance, Field Service, Computer Science, Field Engineer, Engineering, Manufacturing, Technology