Field Service Engineer

Briggs Equipment; Newcastle upon Tyne; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

40-hour week

Overtime payable

25 days holiday

Private vehicle for work

Pension scheme

Profit share

Health scheme

Staff discounts

Job summary

Briggs Equipment in Newcastle upon Tyne is seeking a Field Service Engineer to join our UK team. You will attend customer sites, diagnose faults, repair and service lifting equipment, and ensure compliance with safety and manufacturer standards.

The role requires the ability to work independently under pressure, manage parts and time, and communicate costs and timelines clearly to customers. We offer development opportunities, a pension, and a profit-sharing scheme.

Qualifications

• Relevant technical qualification
• Previous experience in a similar role
• Knowledge of hydraulic, mechanical and electrical principles
• Ability to work independently and under pressure
• Strong workload prioritisation and customer needs understanding

Responsibilities

• Attend customer locations to assess work scope and priorities, ensuring safety.
• Liaise on timescales and costs with controller and customer from outset and during progress.
• Identify root causes of breakdowns and obtain correct parts cost-effectively.
• Ensure work complies with engineering standards and manufacturer specs.
• Inspect work and verify equipment safety before handing back.
• Identify further work and communicate costs to the customer.
• Complete job and service documentation with required signatures.

Skills

Independent worker

Time management

Customer-focused

Hydraulic systems

Mechanical systems

Electrical principles

Education

Relevant technical qualification

Tools

Hydraulic testing tools

Electrical test equipment

Multimeter

Job description

The Opportunity: FieldService Engineer

Contract: Permanent

Location:Newcastle upon Tyne

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying.

The Impact you will have:

• Attending customer locations to determine the likely scope of the work required, assessing and agreeing with the end user his/her work priorities, ensuring safe working practices are adhered to.
• Both at outset and as work progresses, liaise with controller and customer on the range of expected work providing clarity and understanding by all parties the likely timescales and associated costs are understood.
• Identifying the root cause of a breakdown in a timely manner and ensure the correct parts are obtained in the most cost-effective way. Use any available resources to achieve this, including when required the Briggs Technical team
• Ensuringall work complies with engineering standards and, as relevant, Briggs/manufacturer specification/tolerances.
• Carrying out inspection/checks on own work as it proceeds and ensuring that the equipment performs satisfactorily and is safe before handing back to the customer.
• Identifying any further work required on a machine and ensure the customer is made aware of the fact, especially where a cost to the customer is to be incurred. The engineer should ensure that they maximise and potential revenue for equipment that has been damaged.
• Completingall related job and service documentation is correctly, with necessary signatures/documents obtained from the customer.

What will help you to excel in this role:

• Relevant technical qualification
• Previous experience within a similar role
• Good understanding of hydraulic, mechanical and electrical principals
• The ability to work independently and under pressure
• The ability to manage and prioritise workload
• Understanding customer needs

What you can expect from us:

• 40 hour working week
• Overtime is payable at x1.5 Monday – Saturday and x2 on Sunday
• 25 days holiday with the ability to buy an extra 3 days subject to conditions
• Vehicle is available for private use if desired (tax to be paid)
• Future development and career opportunities
• Contributory pension scheme with employer contributions up to 6%
• Profitshare bonus based on business performance
• Paycare and eyecare health scheme
• High street discounts

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met