Field Service Engineer

Briggs Equipment; Maidenhead; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Company vehicle for private use

Overtime pay

Profit-share bonus

Contributory pension scheme

25 days’ annual leave (with option to

Paycare and eyecare health schemes

High-street discounts

Job summary

Briggs Equipment is seeking a Field Service Engineer to join their Maidenhead team on a permanent basis. You will attend customer locations to determine the scope of work, assess priorities, and ensure safe, compliant repair work is delivered.

You'll liaise on timescales and costs with customers and controllers, identify root causes, source parts cost-effectively, and complete all service documentation to Briggs standards. A relevant technical qualification and field experience are essential.

Qualifications

• Relevant technical qualification.
• Experience in a similar field service role.
• Strong hydraulic, mechanical and electrical knowledge.
• Ability to work independently and under pressure.
• Good prioritisation and workload management.

Responsibilities

• Attend customer locations to determine the scope of work and agree priorities.
• Liaise with controller and customer on timescales and costs; ensure understanding of requirements.
• Identify root causes and obtain parts cost-effectively with Briggs Technical support as needed.
• Ensure work complies with Briggs/manufacturer standards and tolerances.
• Carry out inspections/checks to ensure equipment is safe before handover.
• Complete all service documentation with customer signatures and necessary records.

Skills

Technical qualification

Field service experience

Hydraulic systems

Electrical knowledge

Mechanical knowledge

Independent working

Workload management

Customer needs understanding

Job description

The Opportunity: FieldService Engineer

Contract: Permanent

Location: Maidenhead

Forkway are one of the UK’s leading materials handling solutions providers with around 100 employees across three Handling Centres and a number of strategic service centres.

The Impact you will have:

• Attending customer locations to determine the likely scope of the work required, assessing and agreeing with the end user his/her work priorities, ensuring safe working practices are adhered to.
• Both at outset and as work progresses, liaise with controller and customer on the range of expected work providing clarity and understanding by all parties the likely timescales and associated costs are understood.
• Identifying the root cause of a breakdown in a timely manner and ensure the correct parts are obtained in the most cost-effective way. Use any available resources to achieve this, including when required the Briggs Technical team
• Ensuringall work complies with engineering standards and, as relevant, Briggs/manufacturer specification/tolerances.
• Carrying out inspection/checks on own work as it proceeds and ensuring that the equipment performs satisfactorily and is safe before handing back to the customer.
• Identifying any further work required on a machine and ensure the customer is made aware of the fact, especially where a cost to the customer is to be incurred. The engineer should ensure that they maximise and potential revenue for equipment that has been damaged.
• Completingall related job and service documentation is correctly, with necessary signatures/documents obtained from the customer.

What will help you to excel in this role:

• Relevant technical qualification
• Previous experience within a similar role
• Good understanding of hydraulic, mechanical and electrical principals
• The ability to work independently and under pressure
• The ability to manage and prioritise workload
• Understanding customer needs

What you can expect from us:

• 40 hour working week.
• Overtime paid at x1.5 Monday–Saturday and x2 on Sundays.
• Company vehicle available for private use (subject to applicable tax).
• Opportunities for future development and career progression.
• Contributory pension scheme with employer contributions.
• 25 days’ annual leave, with the option to purchase up to 3 additional days (subject to conditions).
• Profit share bonus linked to overall business performance.
• Paycare and eyecare health schemes.
• Access to a wide range of high street discounts.

What’s next

• If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met