Field Service Engineer

Briggs Equipment; Bolton; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Company vehicle

Pension scheme

25 days’ annual leave

Profit-sharing bonus

Paycare and eyecare

Employee discounts

Job summary

Briggs Equipment is seeking a Field Service Engineer for a permanent role in Bolton. You will attend customer sites, diagnose breakdowns, source parts, and perform safe, standards-compliant repairs while keeping customers informed of timescales and costs.

The role requires hydraulic, mechanical, and electrical knowledge, and the ability to work independently under pressure. You will liaise with customers and Briggs teams to maximise service efficiency, complete documentation, and identify

Qualifications

• Relevant technical qualification.
• Previous experience in a similar role.
• Good understanding of hydraulic, mechanical and electrical principals.
• Ability to work independently and under pressure.
• Ability to manage and prioritise workload.
• Understanding customer needs.

Responsibilities

• Attend customer locations to assess work scope and establish priorities, ensuring safe working practices.
• Liaise with controller and customer to confirm timescales and costs.
• Identify root causes of breakdowns and source parts cost-effectively with Briggs Technical team as needed.
• Ensure work complies with engineering standards and Briggs/manufacturer specs.
• Perform inspections and ensure equipment is safe before handing back to customer.
• Highlight any additional work and potential revenue, obtaining customer sign-off and necessary documents.

Job description

The Opportunity: FieldService Engineer

Contract: Permanent

Location: Bolton

Forkway are one of the UK’s leading materials handling solutions providers with around 100 employees across three Handling Centres and a number of strategic service centres.

The Impact you will have:

• Attending customer locations to determine the likely scope of the work required, assessing and agreeing with the end user his/her work priorities, ensuring safe working practices are adhered to.
• Both at outset and as work progresses, liaise with controller and customer on the range of expected work providing clarity and understanding by all parties the likely timescales and associated costs are understood.
• Identifying the root cause of a breakdown in a timely manner and ensure the correct parts are obtained in the most cost-effective way. Use any available resources to achieve this, including when required the Briggs Technical team
• Ensuringall work complies with engineering standards and, as relevant, Briggs/manufacturer specification/tolerances.
• Carrying out inspection/checks on own work as it proceeds and ensuring that the equipment performs satisfactorily and is safe before handing back to the customer.
• Identifying any further work required on a machine and ensure the customer is made aware of the fact, especially where a cost to the customer is to be incurred. The engineer should ensure that they maximise and potential revenue for equipment that has been damaged.
• Completingall related job and service documentation is correctly, with necessary signatures/documents obtained from the customer.

What will help you to excel in this role:

• Relevant technical qualification
• Previous experience within a similar role
• Good understanding of hydraulic, mechanical and electrical principals
• The ability to work independently and under pressure
• The ability to manage and prioritise workload
• Understanding customer needs

What you can expect from us:

• 40â€‐hour working week.
• Overtime paid at x1.5 Monday–Saturday and x2 on Sundays.
• Company vehicle available for private use (subject to applicable tax).
• Opportunities for future development and career progression.
• Contributory pension scheme with employer contributions.
• 25 days’ annual leave, with the option to purchase up to 3 additional days (subject to conditions).
• Profitâ€‐share bonus linked to overall business performance.
• Paycare and eyecare health schemes.
• Access to a wide range of highâ€‐street discounts.