Field Service Engineer

Briggs Equipment; Dewsbury; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

40-hour week

Enhanced overtime

Company vehicle

Ongoing training

Pension scheme

25 days leave

Healthcare benefits

Employee discounts

Job summary

Forkway, a leading UK materials handling solutions provider, is seeking a Field Service Engineer to maintain, repair and service HYG equipment across customer and company fleets. This permanent role is based in Dewsbury with a 40-hour week and a company vehicle.

You will diagnose faults, source parts cost-effectively, and complete all service documentation while upholding safety standards. The ideal candidate has engineering qualifications, field service experience, and a valid UK driving

Qualifications

• Relevant engineering or technical qualification in mechanical, electrical, or hydraulic disciplines.
• Proven field service or workshop engineering experience.
• Strong fault-finding and diagnostic skills.

Responsibilities

• Attend customer sites to assess issues and set repair priorities.
• Maintain communication with customers and service controller during repairs.
• Diagnose faults and source correct parts cost-effectively.
• Carry out maintenance and repairs per standards and specs.
• Ensure safety checks and compliance on return to customer.
• Identify additional service opportunities and support revenue growth.
• Complete job cards and service documentation accurately.
• Deliver professional customer service and act as company ambassador.

Skills

Field service

Mechanical aptitude

Electrical systems

Hydraulic systems

Fault diagnosis

Customer service

Decision making

Education

Engineering qualification

Job description

The Opportunity: FieldService Engineer

Contract: Permanent

Location: Dewsbury

Forkway is one of the UK’s leading materials handling solutions providers, employing around 100 people across three Handling Centres and a network of strategically located service centres nationwide.

As a Field Service Engineer, you will be responsible for the proactive maintenance, repair, and servicing of HYG equipment and other associated products across both customer and company-owned fleets. The role focuses on maximising equipment uptime and operational availability by diagnosing faults, identifying root causes, and delivering safe, effective, and cost-efficient repairs. You will ensure all equipment remains reliable and compliant, minimising downtime and supporting customers with a high standard of technical service.

The Impact you will have:

• Attend customer sites to assess equipment issues, determine the scope of work required, and agree repair priorities with the customer while ensuring all health, safety, and environmental procedures are followed.

• Maintain regular communication with both the customer and service controller throughout the repair process, providing clear updates on progress, expected completion timescales, and any associated costs.

• Diagnose faults efficiently, identify root causes of breakdowns, and source the correct parts in the most cost-effective manner. Utilise all available technical resources, including manufacturer information and specialist technical support teams, where necessary.

• Carry out maintenance, repairs, and inspections in line with engineering best practice, company standards, and manufacturer specifications to ensure the highest quality of workmanship.

• Conduct thorough quality checks on completed work, ensuring equipment is fully operational, safe, and fit for purpose before returning it to the customer.

• Identify additional repair, maintenance, or service opportunities and communicate these clearly to customers, helping to maximise equipment reliability while supporting business revenue growth.

• Accurately complete all job cards, inspection reports, and service documentation, ensuring records are up to date and all required customer approvals and signatures are obtained.

• Deliver exceptional customer service, acting as a professional ambassador for Forkway while building strong relationships with customers and supporting their operational requirements.

What will help you to excel in this role:

• Relevant engineering or technical qualification, ideally within mechanical, electrical, or hydraulic disciplines.
• Proven experience in a field service, maintenance, or workshop engineering role, preferably within the materials handling, plant, construction, or industrial equipment sectors.
• Strong understanding of hydraulic, mechanical, and electrical systems, with the ability to diagnose and resolve faults effectively.
• Ability to work independently, use initiative, and make sound decisions in a fast-paced environment.
• Excellent organisational skills, with the ability to manage and prioritise workloads to meet customer and business requirements.
• Customer-focused approach, with the ability to build positive relationships and understand customer needs.
• Strong problem-solving and fault-finding skills, with a methodical approach to identifying root causes and implementing effective solutions.
• Effective communication skills, enabling clear interaction with customers, colleagues, and internal support teams.
• Full UK driving licence and willingness to travel throughout the designated service area.

What you can expect from us:

• 40-hour working week, providing a healthy work-life balance.
• Enhanced overtime rates, paid at 1.5x Monday to Saturday and 2x on Sundays.
• Company vehicle provided, with the option for private use (subject to applicable tax regulations).
• Ongoing training and development opportunities, supporting professional growth and career progression.
• Competitive contributory pension scheme, with employer contributions.
• 25 days’ annual leave, plus statutory public holidays.
• Healthcare benefits, including Paycare and eyecare support schemes.
• Employee discounts platform, offering savings at a wide range of high-street retailers and leading brands.
• Supportive and collaborative working environment within a well-established and growing business.