Field Service Engineer

Wallace Hind Selection LTD; Cardiff; On-site; GBP 40,500 - 49,500; Full time

Benefits offered by this job

Company van

Paid from the moment you leave home

Enhanced overtime rates

EV & Hydrogen training

IT and diagnostic equipment provided

Life insurance

Medicash health scheme

Discounts with major retailers

Job summary

Wallace Hind Selection is seeking a Field Service Engineer to service commercial vehicles across Wales. You will diagnose electrical and mechanical faults on-site, carry out warranty repairs, and support customers to keep fleets running safely.

The role requires hands-on problem solving, travel across locations, and a commitment to high service levels. Training in EV and Hydrogen technologies is provided to develop your expertise and career progression.

Qualifications

• NVQ Level 3 / City & Guilds in Heavy Vehicle or PSV Engineering (or equivalent).
• Proven experience in a heavy vehicle/PSV environment, dealership, or fleet operation.
• Strong mechanical and electrical fault-finding skills.

Responsibilities

• Diagnosing mechanical and electrical faults using diagnostic equipment and manuals.
• Providing technical support directly to customers on-site.
• Carrying out warranty and campaign repairs to a high standard.
• Identifying root causes and feeding information back to engineering.
• Estimating repairs and supporting the Parts & Service team.
• Promoting service solutions and genuine parts where appropriate.
• Working with Regional Service Managers and customer workshops.
• Traveling between customer sites and attending factory training when required.

Skills

Mechanical fault-finding

Electrical fault-finding

Diagnostic equipment

Customer site support

Willingness to travel

Education

NVQ Level 3 / City & Guilds in Heavy Vehicle or PSV Engineering

Tools

Industry diagnostic equipment

Job description

As a Field Service Engineer you'll be the face of the business, providing first-class aftersales support to customers and helping keep some of the UK's most advanced buses operating safely and efficiently. You'll build lasting customer relationships, solve technical challenges and play a key role in delivering the outstanding service we are known for.

BASIC SALARY: up to £45,000

BENEFITS

• Company van (insured, taxed, and fuel covered)
• Paid from the moment you leave home
• Enhanced overtime rates (1.3x, 1.5x, 2x)
• Professional development including EV & Hydrogen training
• IT and diagnostic equipment provided
• Life insurance
• Medicash health scheme
• Discounts with major retailers

LOCATION

Covering all of Wales

JOB DESCRIPTION: Field Service Engineer - Commercial Vehicle, Transportation

One day you could be diagnosing an electrical fault, the next carrying out a warranty repair, supporting a busy workshop or helping a customer get vehicles back into service.

Your responsibilities will include:

• Diagnosing mechanical and electrical faults using industry diagnostic equipment and technical manuals
• Providing technical support directly to customers on-site
• Completing warranty and campaign repairs to the highest standard
• Identifying root causes and feeding valuable technical information back to the engineering team
• Estimating repairs and supporting the Parts & Service team
• Promoting service solutions and genuine parts where appropriate
• Working closely with Regional Service Managers and customer workshops
• Travelling between customer sites and occasionally attending factory training or supporting other locations when required

PERSON SPECIFICATION: Field Service Engineer - Commercial Vehicle, Transportation

We're looking for someone who enjoys getting hands-on, takes pride in their work and genuinely enjoys helping customers.

You'll ideally have:

• NVQ Level 3 / City & Guilds in Heavy Vehicle or PSV Engineering (or equivalent)
• Proven experience in a heavy vehicle/PSV environment, dealership, or fleet operation
• Strong mechanical and electrical fault-finding skills
• Experience using diagnostic equipment
• A willingness to travel and occasionally stay away from home when required

THE COMPANY

Year after year, since 1946, we have contributed a tremendous amount of technology & innovative products to help grow and improve the global transportation industry. Our goal is to leave a legacy that will inspire the next generation to move towards a better, sustainable tomorrow.

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.