Field Service Engineer

Wallace Hind Selection LTD; Dundee; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Company van

Travel paid from home

Enhanced overtime rates

EV & Hydrogen training

Diagnostic equipment provided

Life insurance

Medicash health scheme

Retail discounts

Job summary

Wallace Hind Selection is seeking a Field Service Engineer to support commercial vehicle operations across Scotland. You will diagnose faults, carry out warranty repairs and deliver hands-on service to keep buses on the road.

You will work on electrical and mechanical systems, use industry diagnostic tools, travel between customer sites, and develop your skills with EV and Hydrogen training. The role offers a salary up to £40,000 with a company van and enhanced overtime, and you will join a team

Qualifications

• NVQ Level 3 / City & Guilds in Heavy Vehicle or PSV Engineering (or equivalent).
• Proven experience in a heavy vehicle/PSV environment, dealership, or fleet operation.
• Strong mechanical and electrical fault-finding skills.
• Experience using diagnostic equipment.
• Willingness to travel and stay away from home when required.

Responsibilities

• Diagnosing mechanical and electrical faults using industry diagnostic equipment and technical manuals.
• Providing technical support directly to customers on-site.
• Completing warranty and campaign repairs to the highest standard.
• Identifying root causes and feeding valuable technical information back to the engineering team.
• Estimating repairs and supporting the Parts & Service team.
• Promoting service solutions and genuine parts where appropriate.
• Working closely with Regional Service Managers and customer workshops.
• Travelling between customer sites and occasionally attending factory training or supporting other locations when required.

Skills

Diagnosing faults

Dealer/ops support on-site

Travel readiness

Mechanical & electrical fault finding

Proven heavy vehicle experience

Education

NVQ Level 3 / City & Guilds in Heavy Vehicle or PSV Engineering

Tools

Industry diagnostic equipment

Job description

As a Field Service Engineer you'll be the face of the business, providing first-class aftersales support to customers and helping keep some of the UK's most advanced buses operating safely and efficiently. You'll build lasting customer relationships, solve technical challenges and play a key role in delivering the outstanding service we are known for.

BASIC SALARY: up to £40,000

BENEFITS:

• Company van (insured, taxed, and fuel covered)
• Paid from the moment you leave home
• Enhanced overtime rates (1.3x, 1.5x, 2x)
• Professional development including EV & Hydrogen training
• IT and diagnostic equipment provided
• Life insurance
• Medicash health scheme
• Discounts with major retailers

LOCATION:

Covering all of Scotland

JOB DESCRIPTION: Field Service Engineer - Commercial Vehicle,Transportation

One day you could be diagnosing an electrical fault, the next carrying out a warranty repair, supporting a busy workshop or helping a customer get vehicles back into service.

Your responsibilities will include:

• Diagnosing mechanical and electrical faults using industry diagnostic equipment and technical manuals
• Providing technical support directly to customers on-site
• Completing warranty and campaign repairs to the highest standard
• Identifying root causes and feeding valuable technical information back to the engineering team
• Estimating repairs and supporting the Parts & Service team
• Promoting service solutions and genuine parts where appropriate
• Working closely with Regional Service Managers and customer workshops
• Travelling between customer sites and occasionally attending factory training or supporting other locations when required

PERSON SPECIFICATION: Field Service Engineer - Commercial Vehicle,Transportation

We're looking for someone who enjoys getting hands-on, takes pride in their work and genuinely enjoys helping customers.

You’ll ideally have:

• NVQ Level 3 / City & Guilds in Heavy Vehicle or PSV Engineering (or equivalent)
• Proven experience in a heavy vehicle/PSV environment, dealership, or fleet operation
• Strong mechanical and electrical fault-finding skills
• Experience using diagnostic equipment
• A willingness to travel and occasionally stay away from home when required

THE COMPANY:

Year after year, since 1946, we have contributed a tremendous amount of technology & innovative products to help grow and improve the global transportation industry. Our goal is to leave a legacy that will inspire the next generation to move towards a better, sustainable tomorrow.

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.

REF: AM18593, Wallace Hind Selection