Field Service Engineer

SPT Labtech; Cambridge; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan

Job summary

SPT Labtech in Cambridge, UK, is expanding and seeking a hands-on Field Service Engineer based in the UK. You will perform on-site installation, preventive maintenance and repair on electro-mechanical systems, traveling across the UK and Europe with overnight stays.

Strong customer-facing skills and a proactive approach are essential for success. The role requires excellent communication, documentation, and collaboration with Sales and Field Applications teams to deliver exceptional service and

Qualifications

• Experience with electro-mechanical and automated systems.
• Strong customer-facing communication and problem-solving skills.
• Willingness to travel UK/Europe, including overnight stays.

Responsibilities

• Perform on-site installation, preventative maintenance and repair.
• Maintain high customer satisfaction through clear communication and service delivery.
• Travel within the UK and Europe, with overnight stays as needed.
• Complete all required documentation accurately and on time.
• Report product quality issues to relevant teams.
• Collaborate with Sales and Field Applications Specialists.
• Meet KPIs measuring performance and impact.

Skills

Electro-mechanical troubleshooting

Field service

Customer-facing communication

Time management

Education

Engineering Apprenticeship

HNC or HND in Electrical or Mechanical Engineering

Job description

We are expanding our operations across a diverse and growing portfolio at SPT Labtech , and are seeking a highly motivated, hands-on Field Service Engineer with strong electro-mechanical troubleshooting expertise, based in the UK. Ideally in the London/Cambridge/Oxford area.

This position requires excellent customer-facing skills and a proactive, solutions-driven approach. The role will primarily cover the UK and mainland Europe, with occasional travel further afield. You should expect approximately 10-12 days per month of overnight travel. Being located near a major airport is advantageous.

This is an exciting opportunity to work with a diverse and innovative product range, offering a dynamic and varied workload. It is ideally suited to someone who thrives in a fast-paced environment and is looking for a challenging, engaging role with real impact.

About Us:

Based in Cambridge, SPT Labtech makes products that transform the way scientists work. For decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalised experiences designed for real-world challenges in the lab.

Your key responsibilities will include:

• Performing field service work such as on-site installation, preventative maintenance and repair work
• Ensuring a high degree of customer satisfaction through timely, concise, clear communication and excellent service delivery
• Being available to travel at short notice in order to support other Field Service Engineers when needed
• Timely completion of all required documentation
• Communicating any product quality issues to the appropriate persons
• Working closely with the Sales team and the Field Applications Specialists
• Carrying out core responsibilities effectively while meeting KPIs that measure performance and impact

Skills & Attributes You will have:

• Exceptional time management and planning skills, and ability to work cooperatively to prioritise workload
• Previous experience with electro-mechanical and automated systems essential, ideally within the pharmaceutical/healthcare sectors would be desirable
• Previous experience working with liquid handling would be desirable. Ability to travel on short notice, in the UK and Europe which at times could involve at least 60% overnight travel
• Strong customer focus
• Excellent communication skills and a proactive and flexible approach to workload
• Education equivalent of at least one of the following: Engineering Apprenticeship and HNC, or HND in Electrical or Mechanical Engineering
• Self-motivated, team player
• Valid Passport and driving license

Our commitment to you:

You'll be working with talented professionals in a motivated and driven team. We offer a competitive salary package and comprehensive, valued benefits.

• private medical insurance
• a generous pension plan

We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status.

We prioritise supporting our employees' diverse needs as we strive for excellence together.