Field Service Engineer

SPT Labtech; Cambridge; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan

Job summary

SPT Labtech is expanding its UK field service team and seeks a hands-on Field Service Engineer based in the UK, ideally near London, Cambridge or Oxford. You will perform on-site installations, preventive maintenance and repairs for automated liquid handling instruments, with travel across the UK and mainland Europe.

A strong customer focus and pro-active approach are essential. The role covers a dynamic and varied workload, requiring excellent communication, documentation, and collaboration

Qualifications

• Experience with electro-mechanical and automated systems.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer-facing and communication skills.
• Willingness to travel within UK/Europe, with overnight stays up to 60%.
• Requires valid passport and driving license.

Responsibilities

• Perform on-site installation, preventative maintenance and repair work.
• Prioritise and communicate effectively with customers to ensure satisfaction.
• Coordinate with Service/Scheduler and Field Applications Specialists.
• Complete all required documentation promptly and accurately.
• Notify product teams of any quality issues or recurring faults.
• Support Sales and other Field Service Engineers as needed.

Skills

Electro-mechanical

Troubleshooting

Customer-facing

Field service

Travel readiness

Education

Engineering Apprenticeship/HNC/HND in Electrical or Mechanical Engineering

Job description

We are expanding our operations across a diverse and growing portfolio at SPT Labtech, and are seeking a highly motivated, hands-on Field Service Engineer with strong electro-mechanical troubleshooting expertise, based in the UK. Ideally in the London/Cambridge/Oxford area.

You will play a key role in delivering exceptional service support, working closely with the Service and Support Scheduler to prioritise and execute emergency repairs, preventative maintenance, and installations to the highest standard. This position requires excellent customer-facing skills and a proactive, solutions-driven approach.

The role will primarily cover the UK and mainland Europe, with occasional travel further afield. You should expect approximately 10-12 days per month of overnight travel. Being located near a major airport is advantageous.

This is an exciting opportunity to work with a diverse and innovative product range, offering a dynamic and varied workload. It is ideally suited to someone who thrives in a fast-paced environment and is looking for a challenging, engaging role with real impact.

About Us:

Based in Cambridge, SPT Labtech makes products that transform the way scientists work. For decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalised experiences designed for real-world challenges in the lab.

Your key responsibilities will include:

• Performing field service work such as on-site installation, preventative maintenance and repair work.
• Ensuring a high degree of customer satisfaction through timely, concise, clear communication and excellent service delivery.
• Being available to travel at short notice in order to support other Field Service Engineers when needed.
• Timely completion of all required documentation.
• Communicating any product quality issues to the appropriate persons.
• Working closely with the Sales team and the Field Applications Specialists.
• Carrying out core responsibilities effectively while meeting KPIs that measure performance and impact.

Skills & Attributes

• Exceptional time management and planning skills, and ability to work cooperatively to prioritise workload.
• Previous experience with electro-mechanical and automated systems essential, ideally within the pharmaceutical/healthcare sectors would be desirable.
• Previous experience working with liquid handling would be desirable.
• Ability to travel on short notice, in the UK and Europe which at times could involve at least 60% overnight travel.
• Strong customer focus.

You will have:

• Excellent communication skills and a proactive and flexible approach to workload.
• Education equivalent of at least one of the following: Engineering Apprenticeship and HNC, or HND in Electrical or Mechanical Engineering.
• Self-motivated, team player.
• Valid Passport and driving license.

The essentials:

• Excellent communication skills and a proactive and flexible approach to workload.
• Education equivalent of at least one of the following: Engineering Apprenticeship and HNC, or HND in Electrical or Mechanical Engineering.
• Self-motivated, team player.
• Valid Passport and driving license.

Our commitment to you:

You’ll be working with talented professionals in a motivated and driven team.

We offer a competitive salary package and comprehensive, valued benefits, including private medical insurance and a generous pension plan.

We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together.